Five9 Blog

Gain new perspectives on AI, Five9, CX, and cloud technology here on our blog. With new contact center and call center blogs, we continually offer industry guides and tools for customer experience to provide new insights to your customer service team.

Bracing for the Great Resignation: 5 Ways Workforce Optimization Can Refine Remote Work

Employee Engagement

With more than half of Americans planning to search for a new job over the next 12 months, many employers are looking for ways to keep their workers engaged. Most of us have adjusted to a remote or a hybrid work style, but now it’s time for companies to rethink what that experience is like. They’ll need to re-evaluate – not just from a technology and environment standpoint but from a leadership, change management, and career-growth perspective as well.

Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

CX Summit Spotlight: All eyes on AI

These days, artificial intelligence doesn’t always have to feel artificial. In fact, many organizations are using AI to create a more human customer experience. If you have ever wondered how this technology can improve service and operations in your contact center, then you won’t want to miss the AI track at this year’s Five9 CX Summit.

Allison Wilson Director of Media and Analyst Relations

Leading media and analyst relations to drive awareness, perception and preference for the Five9 brand.

Five9 CX Summit Goes Global

Events

In 2021, CX Summit has become a global affair, and we have customers and partners joining our virtual event from more than 60 countries around the world. The growth in scope and scale of our signature event is something every Five9er is extremely proud of, and I am delighted to announce that we now have international sessions on the agenda as well.

Sabine Winterkamp Vice President of International Marketing

A blog of (Amazon) Fire and i-Phones

Employee Engagement

Gamification is an increasingly critical play for today’s call centre Managers. Get it right and agent loyalty, retention and call centre profitability soar. Mark Plant from Five9 Reimagines CX with gamification and more than a little help from Five9 Partner friends at Telefónica Tech UK&I.

Five9

Five9 and the Gartner Magic Quadrant for Contact Center as a Service

Five9
Cloud

Well, it’s Magic Quadrant time again and on August 9th, 2021, Gartner published their 2021 Magic Quadrant for Contact Center as a Service and we thank them for selecting Five9 as one of the elite providers amongst the large number of vendors out there in the CCaaS space.

Genefa Murphy Chief Marketing Officer

CX Summit Spotlight: Reimagining Call Centers in the Cloud

Events

Your contact center is your new front door. But have you put out a proper welcome mat? What technology is needed to ensure a seamless workstream between your front door, welcome mat and the world? Two words: the Cloud. Five9 embraces the future, and we are helping businesses reimagine how they will keep pace.

Trisha Gouveia Senior Director, Integrated Marketing

A creative, passionate and highly accomplished leader credited with more than 25 years of industry experience combining leadership, event management and integrated marketing communications in the high technology sector.

5 Accredited Partner Applications Powered by Five9 VoiceStream to Help Deliver Results

Cloud

Last month, we shared an introduction to Five9 VoiceStream and how it can help you reimagine the contact center experience. In this post, we will dive deeper into five accredited partner applications that are powered by Five9 VoiceStream.

Julian Tiongson Manager, Product Marketing

Julian Tiongson specializes in product marketing with emphasis on product messaging, positioning, and go-to market initiatives. He is a well-rounded marketer starting his early career from wide range of social media marketing, email marketing, content marketing, and has since transitioned into product marketing in the later stages. This has brought a unique position to his product marketing style with deeper understanding of the full customer life cycle.