Skip to main content

Five9 Blog

Gain new perspectives on AI, Five9, CX, and cloud technology here on our blog. With new contact center and call center blogs, we continually offer industry guides and tools for customer experience to provide new insights to your customer service team.

Image
Placeholder image

Part 5: Three UC Integration Mistakes to Avoid When Looking for a Solution

As you search for technology to help shape your business into the “new normal,” there are a few things you need to understand before making the change. Here are three mistakes you should avoid when it comes to a UC integration solution...
Image
Placeholder image

Calculating the Cost-Benefit of Usage-Based and Unlimited Pricing Models

Interest in usage-based pricing has increased over the past year. After all, it seems so easy – pay only for what’s used. And while it might be easy, it isn’t necessarily cheaper. Like with most things, there is a time and place for it. Five9 offers customers both usage-based pricing, sometimes referred to as “per-minute pricing,” as well as concurrent and seat-based licensing.
Image
Placeholder image

Part 3: How Unified Communications Integration Improves the Customer Experience

Welcome to Part 3 in the Five9 UC Integration blog series! In last week’s blog, we discussed 3 Tips to Increase Efficiency with a Unified Communications Integration. This week we’ll look at UC from the customer’s perspective and how you can improve the overall experience.
Image
Placeholder image

Part 1: Bridging the Gap Between Contact Center Agents and Subject Matter Experts

This blog is Part 1 of the Five9 UC Integration blog series. Read this blogpost to see how Five9 UC Integration comes into play to bridge the gap between contact center agents and subject matter experts in real time.
Image
Placeholder image

Reimagine Self-Service to Give Customers the Experiences They Expect

There are lots of brands out there, and customer service is among the top reasons customers choose one brand over another. In fact, 98 percent of respondents in the same Five9 CSI survey recognize this and see customer experience as crucial for their business to retain customers.
Image
Placeholder image

Global Scale Vs. Product Velocity: Not an OR but an AND for Five9 CCaaS

At a time when the contact center has become the front door for many businesses, Five9 is helping our customers meet new service demands and provide the excellent experiences that consumers have come to expect.
Image
Placeholder image

How a Beloved ‘80s Song Evokes a ‘New CX Wave’

New kid on the blog Mark Plant from the EMEA Five9 Partner Marketing team talks about the inaugural Five9 EMEA summit alongside an old favorite song:

Call 1-800-553-8159 to learn more about Five9