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Five9 Blog

Gain new perspectives on AI, Five9, CX, and cloud technology here on our blog. With new contact center and call center blogs, we continually offer industry guides and tools for customer experience to provide new insights to your customer service team.

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Trailblazing the AI Frontier: Five9 and Salesforce's Prelude to Dreamforce Part 1

Dreamforce 2024, the premier AI event of the year, is taking over downtown San Francisco from September 17-19. As the world’s largest and most trusted gathering on AI, Customer Relationship Management, and digital transformation, Dreamforce is where visionaries and innovators come together to reimagine the future of business. At Five9, we’re thrilled to help sponsor yet another year of Dreamforce, and we’re particularly excited to share the dreamy AI solutions we’ve been developing to transform CX.
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Sean O'Connell Sr Partner Marketing Manager
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Unlocking the 'Brain' of CX: How GenAI-Powered Voice of Customer Intelligence Transforms Your CX

In the fast-paced world of customer experience (CX), businesses are actively seeking ways to understand and respond to customer needs in real-time. Generative AI, particularly within contact centers, is a game-changer in this area as it offers unparalleled capabilities to analyze customer interaction data and drive meaningful improvements
Frank Chevallier
Frank Chevallier VP, Product Management
Five9 Acqueon

Five9 and Acqueon: A Big Step in Advancing the Five9 Vision

August 27, 2024 UPDATE: We’re excited to share that we’ve completed our acquisition of Acqueon

In today’s competitive landscape, consumers increasingly expect seamless and personalized experiences designed to exceed their expectations. Conversely, brands increasingly want to proactively reach customers for sales, e-commerce, bill pay, or appointment reminders, in addition to service and support. 

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Mike Burkland Chief Executive Officer
Blue background with text The New CX

No More Talk. It’s Time for Action with The New CX.

Despite technological advances in recent years, so much of customer experience (CX) today remains frustrating and unnecessarily difficult. It’s frustrating for customers waiting in queue, for burnt-out agents ready to quit, and for businesses that fail to see their contact centers as revenue-generating, customer retention flagships. There’s a disconnect between what’s possible in CX today with AI and what’s happening in companies that still haven’t grasped the imperative to embrace it.
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Niki Hall Chief Marketing Officer
Orchestrated AI Solution for CX Transformation

Tailoring Generative AI: Making AI Work for Your CX 

The Five9 Genius AI process has four steps: 1. Listen, 2. Analyze, 3. Tailor, and 4. Apply. Each of these phases is accomplished through a combination of technologies in the Five9 Intelligent CX Platform, and our experts help customers use these technologies to accomplish their goals. The part of this process that I am most excited about is Tailor.
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Jonathan Rosenberg Chief Technology Officer

Jonathan Rosenberg is the Chief Technology Officer and head of AI at Five9. Jonathan has dedicated his career to transforming the telecommunications industry and joins Five9 from Cisco where he was CTO for the Collaboration Technology Group (CTG). Jonathan is also well known for his authorship of the SIP protocol, which is the foundation for modern IP-based telecommunications. Prior to Cisco, Rosenberg was the Chief Technology Strategist at Skype, where he guided the company’s technology strategy.

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Elevating Member Engagement: Unleashing AI with Five9 and Sandbox Banking

At Five9, we're proud to collaborate closely with partners like Sandbox Banking to set new benchmarks in customer ​and member ​experience for the financial services sector. Our partnership is gaining momentum for all the right reasons, and the results speak for themselves.

Jess Shea
Jess Shea ISV Partner Manager
4 Key Customer Insights on AI Adoption

4 Key Customer Insights on AI Adoption

AI has been top of mind for most customer service organizations, and it has reached new heights this year. To understand how our customers were progressing with their AI initiatives, we carried out a survey that concluded in July of 2024.
Steve Blood
Steve Blood Vice President, Marketing

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