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Tim Richter
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WEM or WFO? What’s the Difference, and Why Does It Matter?
Employee Engagement
Acronyms abound in contact center software. So what’s the difference between WEM and WFO?
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Will Customer Service Leaders Become the Next “AI Strategists”?
AI and Automation
Employee Engagement
Customer service leaders will soon be able to credibly call themselves AI Strategists.
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