Five9 Blog

Gain new perspectives on AI, Five9, CX, and cloud technology here on our blog. With new contact center and call center blogs, we continually offer industry guides and tools for customer experience to provide new insights to your customer service team.

3 Critical Metrics Most Contact Centers Aren’t Measuring

Here, we’ll look at three metrics that less than a third of contact centers are measuring. To better understand the story behind the numbers, we reached out to Robin Gariess, CEO and Principal Analyst at Metrigy, for her key takeaways.

Allison Wilson Director of Media and Analyst Relations

Leading media and analyst relations to drive awareness, perception and preference for the Five9 brand.

Cloud Security Benefits and the Public Sector

Cloud

John Davis from the Five9 Partners Team in EMEA checks out how UK Public Sector organizations benefit from the security benefits of cloud based applications in his latest blog. Read on.

Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

Workflow Automation in Remote Contact Centres

AI and Automation

Five9 Channel Sales Director, Gemma Ayres discusses the Role of Workflow Automation can play in Remote Contact Centres in this insightful new blog.

CX Summit LATAM – Nov 9th 2021

Events

Em nome da equipe da Five9 LATAM, estou muito felizes em anunciar que estamos sediando nosso segundo CX Summit LATAM no dia 9 de novembro às 10h da manhã.

Five9

CX Summit LATAM – Nov 10th 2021

Events

A nombre del equipo de Five9 LATAM, me complace anunciar que vamos a celebrar nuestro segundo CX Summit LATAM, el 10 de noviembre a las 9:30 a.m. EST.

Five9 Continues to Expand Unified Communications efforts becoming a Certified Microsoft Teams Solutions for Contact Centers

Cloud

The world of Unified Communications continues to be in high demand with employees working from anywhere and businesses adapting to this new style of work. Five9 has seen a surge in need for Microsoft Teams to integrate with the Five9 Intelligent Cloud Contact Center, and we have worked extremely hard to ensure we meet that demand for our customers.

Julian Tiongson Manager, Product Marketing

Julian Tiongson specializes in product marketing with emphasis on product messaging, positioning, and go-to market initiatives. He is a well-rounded marketer starting his early career from wide range of social media marketing, email marketing, content marketing, and has since transitioned into product marketing in the later stages. This has brought a unique position to his product marketing style with deeper understanding of the full customer life cycle.

Lower Your Agent Attrition with Proactive Contact Center Management

Employee Engagement

The role of a contact center supervisor or manager is tough. Leaders must juggle several strategic initiatives while fostering a supportive environment for agents. Dealing with high agent attrition rates adds even more stress for managers. Management plays a large role in creating the type of atmosphere and culture that keeps agents happy in their role. Here are some helpful, proactive ways you can drive higher agent engagement and, in turn, help to reduce attrition rates.

Five9

Five9 Blog

3 Critical Metrics Most Contact Centers Aren’t Measuring

Cloud Security Benefits and the Public Sector

Workflow Automation in Remote Contact Centres

CX Summit LATAM – Nov 9th 2021

CX Summit LATAM – Nov 10th 2021

Five9 Continues to Expand Unified Communications efforts becoming a Certified Microsoft Teams Solutions for Contact Centers

Lower Your Agent Attrition with Proactive Contact Center Management

Call 1-800-553-8159 to learn more about Five9