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Five9 Blog

Gain new perspectives on AI, Five9, CX, and cloud technology here on our blog. With new contact center and call center blogs, we continually offer industry guides and tools for customer experience to provide new insights to your customer service team.

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five9 dare to reimagine

Are Sales and Service Friends or Foes?

Industry analyst Zeus Kerravala explains the importance of using data integrations to ensure the best possible customer journey.
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Partner awards

Five9 Awarded Verint Partner of the Year in EMEA and North America

Five9 is honored to be recognized for our achievements with Verint in EMEA, a clear illustration of our success and global expansion.
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How a Public Sector Health Center Shifted to the Cloud in 48 Hours

Lake County Health Department and Community Health Center’s digital transformation story is an excellent example of what happens when the right people find the right technology at the right time.
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AI hand technology

Five9 Further Enhances AI Platform to Improve Customer and Agent Engagement

The latest enhancements to Agent Assist and Five9 VoiceStream will help businesses unlock the next wave of business transformation through collaborative intelligence. 
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a human hand and AI had touching

Why Collaborative Intelligence is the Future of Work

Five9 believes that through collaborative intelligence, humans and AI will actively enhance each other’s complementary strengths. Read on to learn more.
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Five9 is proud to be a certified transparent company

3 Ways to Build Customer Trust by Embracing Transparency

Learn the relationship between transparency and customer trust, why it matters and best practices any business can apply to build it.
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contact center agent at work in the office

How Five9 Drives True Industry Focused Solutions with Partners

Going vertical isn’t a “nice to have” when it comes to delivering great CX in the contact center; it’s a must have and at Five9, our partners are helping us achieve this.

Call 1-800-553-8159 to learn more about Five9