Five9 Blog

Gain new perspectives on AI, Five9, CX, and cloud technology here on our blog. With new contact center and call center blogs, we continually offer industry guides and tools for customer experience to provide new insights to your customer service team.

Are Sales and Service Friends or Foes?

Customer/Digital Engagement

Industry analyst Zeus Kerravala explains the importance of using data integrations to ensure the best possible customer journey.

Genefa Murphy Chief Marketing Officer

Five9 Awarded Verint Partner of the Year in EMEA and North America

Five9

Five9 is honored to be recognized for our achievements with Verint in EMEA, a clear illustration of our success and global expansion.

Stacey Cole Sr. Director, Global Partner Marketing

How a Public Sector Health Center Shifted to the Cloud in 48 Hours

Cloud

Lake County Health Department and Community Health Center’s digital transformation story is an excellent example of what happens when the right people find the right technology at the right time.

Allison Wilson Director of Media and Analyst Relations

Leading media and analyst relations to drive awareness, perception and preference for the Five9 brand.

Grow Trust in Your Brand with Consistency & Predictability

The majority of consumers would rather go to the dentist than call customer support. Shep Hyken explains how to avoid being “the root canal of CX.”

Genefa Murphy Chief Marketing Officer

Five9 Further Enhances AI Platform to Improve Customer and Agent Engagement

The latest enhancements to Agent Assist and Five9 VoiceStream will help businesses unlock the next wave of business transformation through collaborative intelligence.

Srinivasan Raghavan Senior Vice President of Product Management (AI, Automation & Digital Products)

Build AI platform and products leveraging AI & Automation that includes Agent Assist, Intelligent Virtual Agents, Work Flow Automation, Digital Engagement(Chat & Chatbots, Email, SMS, Video)

Why Collaborative Intelligence is the Future of Work

AI and Automation

Five9 believes that through collaborative intelligence, humans and AI will actively enhance each other’s complementary strengths. Read on to learn more.

Callan Schebella CEO, Inference Solutions

Callan is the CEO at Inference Solutions and is based in the Austin office. He has worked his entire career in Voice Automation, Machine Learning and related technologies.

Secular tailwind of the pandemic: Picking up the pieces for our Healthcare providers

AI and Automation

Thomas John, leader of the International Partner Team for Five9, looks at how IVA technology can transform Healthcare Providers #CX by embracing AI technology.

Thomas John VP Channels EMEA

Thomas John is Vice President of Channels for Five9 with a proven 23 year track record in Telephony and IT, especially focused on Enterprise Cloud Contact centre, Web & Mobile Unified Communications, Agent and Customer Experience as well as Journey Analytics to measure their effectiveness. Focused on the EMEA geography, Thomas has developed the Five9 partner ecosystem into a balanced, powerful and successful route to market.