Five9 Blog

Join us at Five9 CX Summit EMEA and see how the latest contact centre trends and innovations can help strengthen customer trust and loyalty. 

Whether it’s Siri, Alexa, or Cortana at home, or AI-powered virtual agents in the contact center, the way we interact and connect with each other and with companies now goes hand in hand with voice-based artificial intelligence.  

Over the past several years, the words “natural disaster” have taken on new meaning.

Customer experience (CX) is mission-critical to any business. So, selecting the right contact center partner can be a daunting task. Companies spend a lot of time doing due diligence on the feature requirements and which vendor can meet their unique needs.

Research firm Frost & Sullivan surveyed 129 healthcare decision-makers to discover how contact centers have changed as a result of the pandemic.

We are thrilled to share that one of Five9’s most strategic partners, AT&T, took home the title of Five9 Global Partner of the Year! Not only is this award a reflection of the amazing year that Five9 and AT&T had together, but it’s also a signal of what’s to come.

Five9 built an Intelligent Virtual Agent that knows a lot about itself. Richard Dumas explains how we created it – and how you can build an IVA that knows all about your business.