Five9 Blog

Gain new perspectives on AI, Five9, CX, and cloud technology here on our blog. With new contact center and call center blogs, we continually offer industry guides and tools for customer experience to provide new insights to your customer service team.

Five9 Summer Intern Spotlight Series: Nathan Stephenson

Five9

Five9 is honoring interns, like Nathan, in celebration of National Intern Day on July 28th.

Sarah Joven Corporate Communications Intern

Intern for the Five9 Corporate Communications and Brand team, supporting media relations, thought leadership, and corporate blog programs.

Collaborative Intelligence in Contact Centers: The "And" not "Or" Approach

AI and Automation

How practical AI and analytics increase customer loyalty and improves employee retention in the age of digital transformation.

Genefa Murphy Chief Marketing Officer

The Power of Partnering to Embrace Market Demand

Cloud

Thomas John reflects on an innovative new Five9 partner option within the EMEA Geography.

Thomas John VP Channels EMEA

Thomas John is Vice President of Channels for Five9 with a proven 23 year track record in Telephony and IT, especially focused on Enterprise Cloud Contact centre, Web & Mobile Unified Communications, Agent and Customer Experience as well as Journey Analytics to measure their effectiveness. Focused on the EMEA geography, Thomas has developed the Five9 partner ecosystem into a balanced, powerful and successful route to market.

National Intern Day Spotlight Series: Calvin Kamson

Five9

Five9 is celebrating interns like Calvin Kamson in celebration of National Intern Day on July 28th.

Sarah Joven Corporate Communications Intern

Intern for the Five9 Corporate Communications and Brand team, supporting media relations, thought leadership, and corporate blog programs.

Live from Las Vegas, Five9 CX Summit

Five9
Events

We dedicate CX Summit to helping our customers and prospects put real life at the heart of their customer service.

Allison Wilson Director of Media and Analyst Relations

Leading media and analyst relations to drive awareness, perception and preference for the Five9 brand.

Improving Local Government Contact Center Experiences

AI and Automation

The Five9 IVA provides a personalized experience for all citizens throughout different channels, simplifying municipal services.

Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

How Enterprises use Gamification and Performance Management to Drive Success

Employee Engagement

Learn how large enterprises use Five9 Gamification and Five9 Performance Management to drive success.