Five9 Customers Win Enterprise Connect IT Hero and Spotlight Awards
February 22, 2023
At Five9, everything we do begins and ends with our customers. With our results-focused approach to sales, implementation, and service, we prioritize creating solutions that fit our customers’ needs, and we support their continued success in an ever-evolving environment. But we couldn’t do any of it without the hard-working contact center and IT leaders who are dedicated to maximizing the benefits of adopting our solutions for their organizations.
Needless to say, we jump at the opportunity to recognize these individuals each year when Enterprise Cannect kicks off its IT Hero and Spotlight Awards programs. We are proud to share that two of the customers we nominated this year were chosen as winners, and Enterprise Connect will honor them during the event, taking place in Orlando March 27-30, 2023. Read on to learn more about our winning customers’ stories.
Enterprise Connect IT Hero Award
Dana Urban, IT Director, From You Flowers
The IT Hero Award recognizes “enterprise IT professionals and teams who go above and beyond their day-to-day communications/collaboration responsibilities to provide exceptional service, vision, and expertise to their organizations.”
Dana Urban is a shining example of an IT Hero, dedicated to ensuring that From you Flowers’ agents and customers have a wonderful experience when interacting with each other. As a leading flower and gift delivery provider, From You Flowers prioritizes personalization to ensure each customer has the experience that's right for them. With a same-day delivery promise, From You Flowers needs to offer quick customer support on any channel — chat, email, or phone.
Dana's role is important on so many levels, particularly when it comes to ensuring that internal and external tools work properly. His leadership and strong technical skills are essential to helping resolve complex challenges with various software and application systems.
To learn more about From you Flowers’ transformation story, watch this customer success video.
Enterprise Connect Women in Communications Spotlight Award
Gail Mahan, Director, Call Center Planning & Technology, Guest Care, Alaska Airlines
Enterprise Connect strives to help cultivate the careers of women who work in enterprise communications/collaboration roles within the enterprise. The Spotlight Award program recognizes and celebrates “women who demonstrate outstanding qualities of leadership and expertise in technology” and who promote “innovative ideas and sound strategies that move their businesses -- and even industries -- forward.”
Gail Mahan exemplifies these qualities. Throughout Gail’s tenure at Alaska Airlines, she has promoted and encouraged women to excel within the contact center technology marketplace. The Alaska Airlines’ Call Center Technology Leadership Team is comprised mostly of women, and Gail has mentored, trained and coached many of these individuals. She has also participated in several Women in Technology panels and discussions, sharing her expertise and experience to inspire emerging industry leaders.
Congratulations to Dana and Gail!
Join us at Enterprise Connect
We look forward to celebrating them at Enterprise Connect this year. Join us! Stop by booth 1702 to visit our team. Additionally, Five9 executives and customers will be presenting the following sessions:
Developing Solid Self-Service Requires a Knowledge Management Overhaul
Speakers:
Robin Gareiss (CEO & Principal Analyst, Metrigy)
Jim Hickey, Senior Vice President of Product, Five9)
Aaron Rice, General Manager, CXone Expert, NICE
Date: Monday, March 27
Time: 9:00 am - 9:45 am ET
More information: https://schedule.enterpriseconnect.com/session/developing-solid-self-service-requires-a-knowledge-management-overhaul/890989
What Comes After CCaaS?
Moderator: Sheila McGee-Smith (McGee-Smith Analytics)
Panelists:
Genefa Murphy, CMO, Five9
Celia Fleischaker, CMO Verint
Olivier Jouve, Chief Product Officer, Genesys
Date: Monday, March 27
Time: 2:00 pm - 2:45 pm ET
More information: https://schedule.enterpriseconnect.com/session/what-comes-after-ccaas/891558
CCaaS Case Sudies
Moderator: Thomas Brannen (OnConvergence)
Panelists:
Dara Keomany (PODS), a Five9 customer
Adam Mitchell (Voya Financial)
Date: Monday, March 27
Time: 10:00am - 10:45am
More information: https://schedule.enterpriseconnect.com/session/ccaas-case-studies/892775
Register to join us at the leading conference for all things contact center and UC. Take advantage of the massive savings and save $500 with the discount code FIVE9.
Stay tuned to our social channels and blog for more information.
