Five9 Blog

Gain new perspectives on AI, Five9, CX, and cloud technology here on our blog. With new contact center and call center blogs, we continually offer industry guides and tools for customer experience to provide new insights to your customer service team.

Five9 is a Workforce Innovation of the Year Finalist at the CCW Awards

Join Five9 at Customer Contact Week 2022 

Events

Customer Contact Week is an amazing opportunity for companies to grow and improve their customer service. Here is a quick rundown of everything to expect from Five9 at CCW.

Kevork Hill Five9 Content Strategy Intern

Enhance Self-Service Support with Real-time Audio and Data

Cloud

Five9 enhances VoiceStream to enable contact centers to use any third-party application to take advantage of real-time audio and data from customer-agent interactions.

Julian Tiongson Manager, Product Marketing

Julian Tiongson specializes in product marketing with emphasis on product messaging, positioning, and go-to market initiatives. He is a well-rounded marketer starting his early career from wide range of social media marketing, email marketing, content marketing, and has since transitioned into product marketing in the later stages. This has brought a unique position to his product marketing style with deeper understanding of the full customer life cycle.

Five9 IVA Wins 3 Globee Awards for Innovation

Five9
Cloud

The Globee® Awards, organizers of one of the world’s premier business awards programs and business ranking lists, have named Five9 Intelligent Virtual Agent (IVA) a winner in three of its 2022 awards programs.

Allison Wilson Director of Media and Analyst Relations

Leading media and analyst relations to drive awareness, perception and preference for the Five9 brand.

What’s Bugging Retailers in our Post-Pandemic World?

AI and Automation

There are new obstacles that every retailer must confront as the industry evolves.

Jeff Woodland Director of Vertical Marketing

How the Rainbow Became a Symbol for Pride – and Why it Matters

Five9

Show your support during Pride Month by committing time to understanding those in the community and how to be better allies.

Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

4 Post-pandemic Changes in Healthcare Communications

The pandemic forced a lot of change, including accelerating key changes in healthcare. Read on for four examples.

Jeff Woodland Director of Vertical Marketing

How to Create a Better Customer Experience through Employee Focus

Employee Engagement

Nick Glimsdahl, Director of Contact Center Solutions at VDS, joins Genefa Murphy to discuss his new book and all the reasons why the employee experience should be your main area of focus for a better customer experience.

Genefa Murphy Chief Marketing Officer

Five9 Blog

Join Five9 at Customer Contact Week 2022

Enhance Self-Service Support with Real-time Audio and Data

Five9 IVA Wins 3 Globee Awards for Innovation

What’s Bugging Retailers in our Post-Pandemic World?

How the Rainbow Became a Symbol for Pride – and Why it Matters

4 Post-pandemic Changes in Healthcare Communications

How to Create a Better Customer Experience through Employee Focus

Call 1-800-553-8159 to learn more about Five9

Join Five9 at Customer Contact Week 2022 