Monitor and Manage the Metrics that Matter to Your Success

Contact centers have a wealth of information on operational execution and customer behaviors. That huge amount of data is both a blessing and a curse. It’s a blessing that powerful insights can be distilled out of the data. It’s a curse that there’s so much data it’s like finding the proverbial needle in the haystack. Five9 Analytics is a new contact center intelligence platform that combines business intelligence with contact center data that makes it easier to extract valuable insights from your data. 

Business intelligence designed for the contact center 

Businesses frustrated with limited capabilities and customization ability of standard reporting features frequently turn to external business intelligence (BI) platforms for advanced data analysis. Siloed data sources and data inconsistencies can make it challenging and time consuming to get useful contact center information into a business intelligence platform. It’s not unusual for business analysts to spend as much time or more importing and cleaning data than analyzing it. 

Five9 Analytics comes with an analytics-ready and pre-curated data repository that removes the need and effort to export Five9 data into external BI systems. Interact with more than 200 pre-built metrics to explore trends and correlations and discover actionable insights to drive improvement. If you need unique metrics, it’s easy to customize existing ones or create new ones. Pre-built dashboards let you gain valuable insights from day one. You can easily customize them or create new ones to address your unique business needs. 

Encourage Data-based Decisions 

Sharing information that is insightful and relevant to individuals’ roles encourages data-based decisions at multiple levels. Five9 Analytics magnifies the expertise and knowledge of your business analysts by making insights they uncover easy for business users to consume and use with intuitive visualizations and drill-down and filtering capabilities. Unlimited viewer licenses simplify sharing across your organization and even outside your business. Deliver information on an ad-hoc basis, schedule for periodic delivery, or share dashboards and reports directly. 

Learn More 

Five9 Analytics delivers contact center intelligence using the power of business intelligence tailored for the needs of the contact center, without staffing a team of costly and hard to find data scientists. Read the data sheet to learn how your business can monitor and manage your critical success metrics.