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Essential Customer Service Skills Every Contact Center Agent Should Master

Working in a contact center is uniquely challenging. From resolving billing issues to calming down frustrated customers, the job requires more than just a friendly voice on the other end of the line. Your success in this field depends on one thing: excellent customer service skills. But what are customer service skills, exactly? And how can you improve yours to stand out?

Janna Pugh SEO Specialist

Janna Pugh is the SEO Specialist for Five9.

Why Five9’s Newest Teams Integration Feature Puts the Customer First

Five9 launches updated UC integration with Microsoft Teams – debuting bi-directional presence visibility for a truly modernized CX.

Chris Gower Partner Sales Manager, Microsoft

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Pushing Boundaries with The New CX: Meet the Visionaries at Five9 CX Summit

Our fascinating line up of speakers discuss hot AI trends shaping The New CX – only at CX Summit Barcelona 2024. Get the details here at Five9.

Jenn MacIver Edwards VP of CX

A Winning Combination: Celebrating Five9 and Onecom's Award-Winning Collaboration with Tusker

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Five9's ongoing collaboration focuses on the latest technologies to set higher standards in the contact centre space and enhance CX. Learn more about Onecom and Five9's partnership here.

Katie Mansell Head of Enterprise Marketing, Onecom

CX Summit: Meet Our Partner Sponsors and Speakers Who Make the Magic Happen

Connect with the Five9 ecosystem of partners and hear from customers how they’re delivering The New CX during the Five9 CX Summit in Barcelona on November 12-14, 2024.

Stacey Cole Sr. Director, Global Partner Marketing

Good to Great: Crafting Killer Digital Experiences for Exceptional Results 

Digital interaction channels such as text/SMS, webchat, social messaging, and email have overtaken voice as the channel of choice for many consumers – and for good reason. In fact, according to the Five9 Customer Survey Index, 45% of customer interactions have shifted to digital channels globally, with a majority of customer interactions taking place through non-voice or digital channels.

Blair Pleasant

Blair Pleasant is President & Principal Analyst of COMMfusion LLC and a co-founder of ucstrategies.com, an industry resource on the growing UC arena. She provides consulting and market research analysis on voice/data convergence markets, applications, and technologies, aimed at helping end-user and vendor clients both strategically and tactically. Prior to COMMfusion, Ms. Pleasant was Director of Communications Analysis for The PELORUS Group, a market research and consulting firm, and President of Lower Falls Consulting.

6 Steps to Transforming Customer Experience in Financial Services

In the world of financial services, delivering exceptional customer experience is crucial. Learn more about the 6 ways to transform CX here at Five9.

Anita Stein Senior Field Marketing Director

5 Ways to Differentiate Your Brand to Improve B2C Sales

Five9 Success

The business to consumer (B2C) sales market is highly competitive. Ask anyone who’s worked in B2C sales, and you’ll hear how difficult it is to gain market share. But that doesn’t mean that you can’t put some differentiated sales and marketing strategies to work for you and your business. In this blog, we’re going to cover some key tips and strategies for improving B2C sales outcomes. But first, let’s get clear on a few things.

Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

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A Night of Triumph: Five9 Shines at AVANT Special Forces Summit 2024

At the AVANT Special Forces Summit, Five9 took home three awards, including top CCaaS vendor with the highest NPS score. Breakout sessions on CX and AI and notable panel appearances stood out.

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Four Safe Applications Of Generative AI In The Contact Center

The following post was originally published by Forbes Technology Council, authored by Jonathan Rosenberg. Pioneer in the telecommunications industry with over 25 years of experience, Jonathan Rosenberg is currently the CTO and Head of AI at Five9.

Jonathan Rosenberg Chief Technology Officer

Jonathan Rosenberg is the Chief Technology Officer and head of AI at Five9. Jonathan has dedicated his career to transforming the telecommunications industry and joins Five9 from Cisco where he was CTO for the Collaboration Technology Group (CTG). Jonathan is also well known for his authorship of the SIP protocol, which is the foundation for modern IP-based telecommunications. Prior to Cisco, Rosenberg was the Chief Technology Strategist at Skype, where he guided the company’s technology strategy.

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