Customer/Digital Engagement

Fortify and Simplify User Logins with Five9 Identity Service

With the newest release of Five9 Identity Service (FIS), now in Controlled Availability, Five9 is doing more to keep you and your business safe. Learn more here.

Luke Cieslewicz Senior Product Manager

Good to Great: Crafting Killer Digital Experiences for Exceptional Results 

Digital interaction channels such as text/SMS, webchat, social messaging, and email have overtaken voice as the channel of choice for many consumers – and for good reason. In fact, according to the Five9 Customer Survey Index, 45% of customer interactions have shifted to digital channels globally, with a majority of customer interactions taking place through non-voice or digital channels.

Blair Pleasant

Blair Pleasant is President & Principal Analyst of COMMfusion LLC and a co-founder of ucstrategies.com, an industry resource on the growing UC arena. She provides consulting and market research analysis on voice/data convergence markets, applications, and technologies, aimed at helping end-user and vendor clients both strategically and tactically. Prior to COMMfusion, Ms. Pleasant was Director of Communications Analysis for The PELORUS Group, a market research and consulting firm, and President of Lower Falls Consulting.

CONGRATULATIONS in all caps with pink and blue background

A Night of Triumph: Five9 Shines at AVANT Special Forces Summit 2024

At the AVANT Special Forces Summit, Five9 took home three awards, including top CCaaS vendor with the highest NPS score. Breakout sessions on CX and AI and notable panel appearances stood out.

Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

How to Go from Digital “Eh” to Digital “Wow”

Digital channels aren't just nice – they're a necessity in today's customer service landscape. Read on to discover why digital engagement is essential to customer service today and uncover best practices to guide your digital strategy.

Blair Pleasant

Blue background with white text "New Era of CX Award"

Why Your New Era of CX 2024 Award Entry Matters More Than You Think

One of the biggest joys of being VP of Customer Experience at Five9 is celebrating all our amazing customers who are rockstars at CX innovation! This year, we’re hosting the New Era of CX Awards to recognize, honor, and showcase organizations that are literally redefining CX and AI in their businesses. We want you to enter and, personally, I really want to read your story because YOU are why all of us at Five9 love what we do!

Jenn MacIver Edwards VP of Customer Experience

Trailblazing the AI Frontier: Five9 and Salesforce's Prelude to Dreamforce Part 1

Dreamforce 2024, the premier AI event of the year, is taking over downtown San Francisco from September 17-19. As the world’s largest and most trusted gathering on AI, Customer Relationship Management, and digital transformation, Dreamforce is where visionaries and innovators come together to reimagine the future of business. At Five9, we’re thrilled to help sponsor yet another year of Dreamforce, and we’re particularly excited to share the dreamy AI solutions we’ve been developing to transform CX.

Sean O'Connell Sr Partner Marketing Manager

Telarus 2024 Summit: The Power of Partnership

Customer/Digital Engagement

Last week, our team gathered in Nashville, Tennessee for the annual Telarus Partner Summit to immerse ourselves in education sessions, connect with industry peers, and highlight the latest Five9 Genius AI capabilities. Between keynote addresses, thought leadership sessions, and country music, we were thrilled to receive three awards:

Top CCaaS Provider

Mark Ervin Sr. Director, Channel Sales

Five9 GenAI Studio Wins Most Innovative Product at 2024 UC Awards

In an era where customer expectations are higher than ever, companies must prioritize building strong customer relationships to stay competitive and maximize revenue. It’s a transformative time for CX as companies continue to leverage innovative solutions and AI to enhance engagement, satisfaction, and loyalty.