Five9 Blog

Gain new perspectives on AI, Five9, CX, and cloud technology here on our blog. With new contact center and call center blogs, we continually offer industry guides and tools for customer experience to provide new insights to your customer service team.

How Can Fraud Prevention Improve Contact Center Efficiency?

Fraud prevention software actually elevates – not hinders – the quality and efficiency of inbound customer experiences.

Josh Pikal Product Marketing Specialist

What Do Customers Want from a Call Center?

Contact Center

Discover what customers truly desire from a contact center. Learn key insights to enhance customer satisfaction and optimize your service strategy.

Ruthie Carey Content Strategist

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Five9 Certified with ServiceNow Xanadu Release

Five9’s certified ServiceNow Xanadu integration enhances automation, speeds response times, and empowers agents with AI-driven insights for exceptional service.

Julian Tiongson Manager, Product Marketing

Julian Tiongson specializes in product marketing with emphasis on product messaging, positioning, and go-to market initiatives. He is a well-rounded marketer starting his early career from wide range of social media marketing, email marketing, content marketing, and has since transitioned into product marketing in the later stages. This has brought a unique position to his product marketing style with deeper understanding of the full customer life cycle.

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Pushing Boundaries with The New CX: Meet the Visionaries at Five9 CX Summit

Our fascinating line up of speakers discuss hot AI trends shaping The New CX – only at CX Summit Barcelona 2024. Get the details here at Five9.

Jenn MacIver Edwards VP of CX

A Winning Combination: Celebrating Five9 and Onecom's Award-Winning Collaboration with Tusker

Five9 Success

Five9's ongoing collaboration focuses on the latest technologies to set higher standards in the contact centre space and enhance CX. Learn more about Onecom and Five9's partnership here.

Katie Mansell Head of Enterprise Marketing, Onecom

New Data Shows 75% of Consumers Crave Talking to a Human — How Smart Automation Can Elevate CX, Not Replace It

To help companies understand both consumers and AI, Five9 published data that shows the importance of a human touch in CX. Learn what we found from our survey here.

Niki Hall Chief Marketing Officer

Fortify and Simplify User Logins with Five9 Identity Service

With the newest release of Five9 Identity Service (FIS), now in Controlled Availability, Five9 is doing more to keep you and your business safe. Learn more here.

Luke Cieslewicz Senior Product Manager