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Contact Center Resources: Get to Know the Five9 Cloud

Five9 Intelligent CX Platform provides greater flexibility at a fraction of the cost of on-premises systems with our contact and call center resources. Find out how Five9 can bring joy to your CX with the AI, workforce management, and other industry resources below.

The New CX Top Predictions for 2025

The New CX: Top Predictions for the Contact Center in 2025

The contact center is quickly becoming the front door to delivering exceptional customer experiences and, for many brands, represents “the face of the company.” As we approach the end of 2024, understanding the continued impact of Generative AI on emerging trends and challenges reshaping the contact center industry is more important than ever.

Join Sheila McGee-Smith and Five9 executives for a thought-provoking fireside chat where we'll review last year’s predictions and dive into the top five predictions and trends for 2025.  

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On-Demand Webinar
The New CX Starts Here - Mike Burkland

The New CX Starts Here

Learn how Five9's AI, platform, and people are making it a reality today and tomorrow.
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On-Demand Webinar
Max Homa’s Rise to Golf Greatness

Max Homa’s Rise to Golf Greatness

Have fun with Five9 brand ambassador, Max Homa, and enjoy a candid conversation with everyone's favorite PGA TOUR Pro.
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On-Demand Webinar
Building Winning Teams with The New CX

Building Winning Teams with The New CX: A Fireside Chat with NFL Coach Dr. Jen Welter

In this fireside chat, Dr. Jen Welter, the first female NFL coach discusses the importance of changing the field.
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On-Demand Webinar
CX Titans - Global Partners Driving the Future of Customer Engagement -

CX Titans: Global Partners Driving the Future of Customer Engagement

Industry titans reveal how partnering with Five9 is empowering them to deliver truly exceptional results for our customers.
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On-Demand Webinar
CX Like Never Before - Fireside Chat with The Ivy Collection

CX Like Never Before: Fireside Chat with The Ivy Collection

Don't miss this fireside chat with a trendsetting London-based restaurant group redefining hospitality to customers around the world.
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On-Demand Webinar
Experiences Redefined - Real Stories of CX Innovation

Experiences Redefined: Real Stories of CX Innovation

Get an insider's look at how CX leaders across industries are embracing The New CX.
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On-Demand Webinar
Humans + AI - Driving Toward Actual Intelligence

Humans + AI: Driving Toward Actual Intelligence

Discover how combining Five9 Genius AI with human ingenuity and empathy can create Actual Intelligence.
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On-Demand Webinar
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Five9 AI Agents

Unlock The New CX with the Power of Five9 AI Agents.
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Data Sheet
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Five9 CRM Integration with Microsoft Dynamics

Modernize your customer experience delivery with the Five9 CRM Integration with Microsoft Dynamics 365.
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Demo Video
Future of Quality Management Webinar, View Now!

The Future of Quality Management: Practical Steps to Start Evolving Today

Discover best practices and success stories for using WEM to develop and sustain high-performing teams. Learn how to foster a culture of resilience and collaboration that drives organizational success.

Join Five9 experts and peers at this webinar to discuss the evolving discipline of quality management.

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On-Demand Webinar
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Five9 Telco Integration with Pindrop

Leverage Pindrop Protect and Passport with faster deployment, enhanced utilization, improved protection, and simplified contracting.
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Data Sheet
data sheet

Five9 Virtual Desktop Infrastructure

Provide a seamless desktop experience for remote agents, ensuring productivity and memorable customer service experiences.
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Data Sheet
Self Service with AI in Healthcare Webinar

Improve Healthcare Communication with Self-Service AI

Feeling stuck with implementing AI? Join our webinar as we explore the many different ways that healthcare operations use AI to help customers and patients self-service to get measurable results.

In this fireside chat our panel of experts will:

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On-Demand Webinar
Good to Great: Crafting Killer Digital Experiences for Exceptional Results

Good to Great: Crafting Killer Digital Experiences for Exceptional Results

Join us for a fun and lively discussion on the impact of Digital Engagement in CX. Hear about common customer challenges and how to turn bad experiences into great ones with the right digital channel practices.

Discover how Five9 empowers agents to engage with customers across their channel of choice, boosting engagement and self-service capabilities to enable your business to deliver better CX. In this fireside chat, you'll also hear how Oportun leveraged omnichannel experiences to unlock new capabilities and benefits for their agents and customers.  

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On-Demand Webinar
video

Meet Five9 Genius AI

Discover Five9 Genius AI and how it can elevate your CX with Actual Intelligence.
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Demo Video
forrester report

Forrester 2024 US Health Insurer CX Report

The 2024 US Health Insurers Customer Experience Index Rankings outlines which insurers are providing the best customer experiences. See an outline of how well, or poorly, a brand strengthens the loyalty of their member community.
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Report
Medical professional and patient smiling while reviewing laptop

Exact Sciences Transitions to Cloud, Attains 45% Containment Rate

Learn how Exact Sciences, a leader in cancer screening and diagnostics, transformed its customer support with the Five9 Intelligent Cloud Contact Center. The company provides patient and provider support services via 1,000 hybrid agents based in three contact centers. Exact Sciences was experiencing rapid growth and high call volumes, but their on-premises system was inefficient, high maintenance, and lacked scalability.

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Webinar
digital channel ebook

Unlocking Success: Strategies for Digital Channel Mastery in Contact Centers

Discover proven best practices to transform your digital customer service from mediocre to magnificent. Let's explore how you can make that leap and truly “wow” your customers.
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E-book
Five9 AI Day On-demand Webinar

AI innovation that's less hype, more Actual Intelligence

Generative AI is pushing the boundaries of what leading contact centers can do — propelling CX into a new era. Five9 is at the forefront of delivering AI-elevated CX by combining AI with our intelligent platform and our trusted experts.

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On-Demand Webinar
The New CX With Steve Blood

How to Prepare Agents for a New Role in the Era of AI

Learn why and how AI is transforming contact center roles.

In this webinar, our CX experts will discuss how agents' roles in the contact center are becoming more consultative as AI reduces tedious and repetitive tasks.

View our webinar to:

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On-Demand Webinar
Five9 Genius AI Suite

Five9 Genius AI Suite On-Demand Customer Webinar

Five9 Genius AI; End-to-End AI Suite to Transform Your CX

Five9 leverages AI to optimize every touchpoint of the customer journey, improving experiences across the board for customers, agents, leaders, and admins.

In this webinar, we cover: 

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On-Demand Webinar
ServiceNow Demo

Five9 Adapter for ServiceNow

Discover how Five9 enhances ServiceNow by integrating the voice channel to streamline communication, improving customer and employee experiences.
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Demo Video
WFO UI Demo

Five9 WFO UI Integration Keeps Everyone Connected and Aligned

Constantly switching between applications drags down agent and supervisor productivity. Five9 Workforce Optimization (WFO) seamlessly integrates into a company’s desktop platform, so everyone is on the same page without having to constantly switch between apps.
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Demo Video
CX with AI

The Key to Optimizing CX with AI

Discover how integrating CRM with contact centers can unlock the potential of AI to enhance customer experience. This E-book reveals strategies to streamline interactions, hyper-personalize customer journeys, and drive growth for your organization.
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E-book
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AI Knowledge Demo Video

Watch how Five9 AI Knowledge delivers contextual knowledge-based answers to virtual and live agent interactions.
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Demo Video
data sheet

Five9 Customer Success Manager

Get the most out of cloud contact center technology for exceptional CX — lean on a Five9 Customer Success Manager as your teammate. Explore our services. 
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Data Sheet
data sheet

Five9 Adapter for Oracle Service Center

Streamline the agent experience with a centralized view of customer touchpoints enabling businesses to capture and share every interaction throughout the B2B customer journey.
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Data Sheet
report

Five9 Named a Leader in the 2024 MetriRank Report

Five9 achieves perfect scores for customer sentiment and business success in the 2024 Metrigy MetriRank report.
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Report
GeniusAI e-book

Five9 Genius AI: 4 Steps to Delivering Business Value with AI

AI propels your CX and contact center by years, not months. The question is where, when, and how to deploy AI? Our 4-step guide shows you how a custom AI strategy delivers CX for your customers and your business outcomes.
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E-book
data sheet

AI Knowledge

Deliver contextual, knowledge-based answers in virtual and live agent interactions to reduce agent frustration and improve resolution time. See how AI Knowledge combines LLMs and Retrieval Augmented Generation (RAG) to elevate CX. 
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Data Sheet
SFBYOT

Unlock Efficiency with the Power of AI: Five9 and Salesforce Service Cloud Voice

Join us as we delve into the next-gen integration between Five9 and Salesforce Service Cloud Voice. For more than 15 years, Five9 has been a top global ISV AppExchange partner with Salesforce and is now powering Salesforce Einstein with Five9’s suite of AI solutions.

Discover how organizations can utilize Five9 for Service Cloud Voice BYOT to empower agents to better service customer requests, improve contact center management’s understanding of the overall health of operations, and provide customer resolutions that exceed expectations.

In this webinar, you will:

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On-Demand Webinar
case study

VSP Delivers Self-Service to 12M with Five9 IVA

A leader in vision care, VSP had an on-premises contact center that couldn’t scale, keep IVA management costs down, or support a remote workforce. See how Five9 came to the rescue.
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Case Study
case study

Aeroflow Health Streamlines Calls with Five9 AI

A leader in providing access to medical equipment and supplies, Aeroflow Health had high call volumes, high call abandonment rates on IVR, and rising average handle times. See how Five9 reversed those trends.
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Case Study
global customer success

Five9 Global Customer Success

Promote growth, build relationships, and improve CX with your trusted Five9 Global Customer Success team.
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Data Sheet
Accelerate Digital Engagement Demo Video

Accelerate Digital to connect with customers anytime, anywhere

Today's customer engagement is more than connecting by phone. Providing the digital channels your customers want leads to better business outcomes. See how the Five9 Digital Customer Engagement Platform can bring joy back to CX.
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Demo Video
IDC MarketScape 2024 Vendor Assessment

Five9 Named a Leader in the 2024 IDC MarketScape

See why the IDC has recognized Five9 as a leader in the 2024 IDC MarketScape for Contact Center as a Service (CCaaS) software space.
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Report
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Provide Better Customer Self-Service with Five9 Digital IVA

Join us for an exclusive webinar featuring Five9 experts as we delve into the critical role of digital self-service in today's customer-centric landscape. In a world where customers increasingly prefer digital channels, chatbots have emerged as a key player in providing seamless customer experiences and meeting modern expectations.
 
Despite the growing preference for self-service options, only 15% of customers have confidence in modern tools like chatbots. Building trust in these channels is crucial for improving efficiencies and deflecting mundane tasks.
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On-Demand Webinar
customer

Aprende Institute Delivers A+ CX to Students

The online education institute needed outbound capacity, reliable connectivity, and Salesforce integration. See how Five9 delivered all of that and more.
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Case Study
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Crutchfield Boosts Customer Service with Five9 WFA

Consumer electronics innovator Crutchfield struggled with manual integrations, complex customizations, and other limitations of its on-premises contact center. See how Five9 delivered solutions to those challenges and more.
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Case Study
data sheet

Five9 Technical Account Manager (TAM)

Get the most out of your Five9 solution with an expert who’s dedicated to your success.
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Data Sheet
AI in Healthcare E-Book

AI in Healthcare: How AI Drives Value For Five9 Healthcare Customers

A practical guide to measurably improve the patient experience, workflow efficiency, and overall success through self-service powered by AI.
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E-book
brief

Healthcare Payers Using AI Automation with Great Success Today

Payers can achieve higher star ratings by investing in member engagement platforms and handle open enrollment with ease using self service automation, all while reducing agent workloads.
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Brief
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AI Enhances Your Patient Loyalty

Get consumers to become your patients by giving them the self-service communication choices they want to make appointments and refill prescriptions.
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Five9 IVA for Healthcare Providers

Place your patients at the center of their care experience with advanced self-service from Five9.
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Brief
Investment Priorities

Why Industry Leaders Are Prioritizing AI Investment

In this webinar, our panel of CX experts will discuss practical strategies for investing in and implementing AI and what they see from our prospects and customers in today's market.

Join this webinar to learn:

  • Leading companies' contact center goals and priorities
  • How these companies are investing their budget in technology
  • Where to start on your journey with implementing AI

If you can't attend the live session, don't worry! Register anyway, and we'll ensure you receive the on-demand recording after the webinar.

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On-Demand Webinar
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Improve Healthcare with Self-Service AI

Patients expect prompt, efficient, and effective progress using the contact center channel of their choice when they communicate with a healthcare provider. Five9 IVA delivers a seamless, frictionless customer experience.
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Infographic
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Evolve Your Patient Experience with Five9 Self-Service Virtual Agents

See how Five9 Intelligent Virtual Agents outperform even the most efficient IVR systems, offering your patients voice and digital options.
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