IAA, an RB Global Inc Company, Drives 52% Reduction in Attrition with Five9

IAA (Insurance Auto Auctions), an RB Global Inc Company, revolutionized its contact center operations with Five9, tackling challenges like high call abandonment, fragmented workflows, and limited digital channels. The result? A win for both customers and employees.

See how IAA achieved:

10% reduction in repeat calls
300% growth in chat and text utilization
52% reduction in attrition rates
Higher employee satisfaction and engagement

Discover how Five9 can transform your CX.

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IAA, an RB Global Inc Company, Drives 52% Reduction in Attrition with Five9

Download the Case Study

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