The Rise of Al Agents: Smart Self-Service Shaping the Future of CX

According to Gartner, only 8% of customers have engaged with chatbots in recent customer service interactions –– a gap largely due to traditional bots’ limited understanding, accuracy, and rigid, scripted responses that fail to adapt to individual customer needs. Developing effective virtual agents requires a substantial investment of time, expertise, and ongoing support.  

Join us as we explore AI Agents our latest innovation that harnesses the power of generative AI to create dynamic, personalized, and truly interactive conversations with customers. Discover how Five9 AI Agents are redefining self-service by blending cutting-edge generative AI with conversational AI and NLP models. Gain granular control as you transition seamlessly from scripted dialogues to autonomous conversations –– all tailored to your trust level.

In this webinar, you’ll learn how Five9 AI Agents empower you to:

• Deliver hyper-personalized CX by understanding true customer intents  
• Provide contextual, intuitive self-service without extensive intent training
• Flexibly control and customize the exact behavior of your AI Agents  
• Easily design AI agents through our new intuitive, zero-training paradigm