Mason Companies Inc Hits 95% CSAT

Mason Companies Inc, a 120-year-old retailer, transformed its contact center operations by adopting the Five9 Intelligent CX Platform. With AI-powered automation, omnichannel capabilities, and advanced quality management, Mason improved agent productivity and customer satisfaction while reducing operational inefficiencies. 

See how Mason Companies Inc achieved: 

• 95% CSAT score with improved agent coaching 4
• 45% call containment using AI agents
• 93% Quality Management score within one year
• 4,000+ agent hours freed for high-value tasks
• $60,000 labor cost savings through agent reallocation