The Customer-Centric Playbook for 2025: Aligning CX with Business Goals

In this session, CX expert Jeannie Walters will share actionable strategies for integrating CX deeply into your organization’s culture, turning it into a powerful engine for business growth. You'll gain practical tools to make CX a key part of your 2025 strategy.

What you'll learn: 

• CX as a Strategic Asset: Explore ways to align CX initiatives with your business goals to maximize impact and drive growth.
• Success Stories: Hear from two industry leaders who have successfully aligned CX with their business objectives, resulting in measurable, transformative results.
• Embedding CX in Culture: Discover techniques to make CX part of your everyday culture, creating lasting value for your business.