The New CX: Top Predictions for the Contact Center in 2025

The contact center is quickly becoming the front door to delivering exceptional customer experiences and, for many brands, represents “the face of the company.” As we approach the end of 2024, understanding the continued impact of Generative AI on emerging trends and challenges reshaping the contact center industry is more important than ever.

Join Sheila McGee-Smith and Five9 executives for a thought-provoking fireside chat where we'll review last year’s predictions and dive into the top five predictions and trends for 2025.