Five9 Blog

Gain new perspectives on AI, Five9, CX, and cloud technology here on our blog. With new contact center and call center blogs, we continually offer industry guides and tools for customer experience to provide new insights to your customer service team.

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Leading the Future of CX: New Era of CX Awards Finalists

Discover the New Era of CX Awards finalists—leaders transforming CX with Five9 to drive excellence and impact.

Jenn MacIver Edwards VP of CX

The New CX: Deliver Next-Gen Customer Self-Service with Five9 AI Agents

Today's customers expect personalized, human-like interactions — even from automated systems. However, the reality falls short. According to a survey by Gartner,only 8% of customers used a chatbot in their most recent customer service experience. Among those, just 25% expressed a willingness to use a chatbot again in the future.

Sarika Prasad Senior Manager, Product Marketing

Disrupt or Be Disrupted: Transforming Financial Services with Five9

Learn more about Five9's E-book “Transforming Your Customer Experience in Financial Services” here and discover how your organisation can make customer service your competitive advantage.