Five9 Blog

Gain new perspectives on AI, Five9, CX, and cloud technology here on our blog. With new contact center and call center blogs, we continually offer industry guides and tools for customer experience to provide new insights to your customer service team.

Charting the Course: Five9 Global Partner Program Successes and Future Goals

In 2024, Five9's success is driven by strategic partnerships, AI innovation, and commitment to partner growth, paving the way for continued excellence and joint success.

Jake Butterbaugh SVP, Global Partner Organization

Cloud with lightening bolts of numbers mimicking data points.

The 6 Logical Steps to Data Migration

Cloud

As an on-premises enterprise contact center manager/supervisor/CEO, does “data migration” make you think “not an option?” 

We understand. Moving vast amounts of data while maintaining data consistency and integrity is a highly technical process that requires meticulous planning, communication, execution, and support. 

Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

Celebrating Pride Month and Cultivating Inclusive Workplaces

Five9

As June unfolds, rainbow flags wave high, and vibrant celebrations mark the start of Pride Month worldwide. It's a time to honor the LGBTQ+ community's rich history, acknowledge the ongoing struggle for equality, and celebrate the diverse identities that enrich our society. At Five9, Pride is a month of celebration, not only for its symbolic value but also for the chance to foster a workplace where everyone feels valued and respected.

Five9

Will Customer Service Leaders Become the Next “AI Strategists”?

Customer service leaders will soon be able to credibly call themselves AI Strategists.

Tim Richter Sr Dir, Product Marketing

WEM or WFO? What’s the Difference, and Why Does It Matter?

Employee Engagement

Acronyms abound in contact center software. So what’s the difference between WEM and WFO?

Tim Richter Sr Dir, Product Marketing

Channel Women Leading Five9’s Growth and Innovation

Five9

The CRN Women of the Channel list recognizes women demonstrating exceptional channel leadership, strategic vision, and advocacy.

Jake Butterbaugh Five9 Vice President, Global Channel Sales

Beta Sign-Up: Five9 and ServiceNow Next-Gen CRM Integration

Cloud

Share the news of Five9 starting to accept customer sign-ups for real-time transcription to power the ServiceNow Now Assist beta program.

Julian Tiongson Manager, Product Marketing

Julian Tiongson specializes in product marketing with emphasis on product messaging, positioning, and go-to market initiatives. He is a well-rounded marketer starting his early career from wide range of social media marketing, email marketing, content marketing, and has since transitioned into product marketing in the later stages. This has brought a unique position to his product marketing style with deeper understanding of the full customer life cycle.