Five9 Blog

Gain new perspectives on AI, Five9, CX, and cloud technology here on our blog. With new contact center and call center blogs, we continually offer industry guides and tools for customer experience to provide new insights to your customer service team.

Can You Trust Generative AI in Your Contact Center? Delivering Responsible AI for Enhanced CX

AI and Automation

Five9 GenAI Studio puts the reins of responsible AI firmly in your hands. It empowers you to go beyond our carefully crafted default settings and tailor every aspect of GenAI output across all Five9 AI applications for complete flexibility.

Frank Chevallier VP, Product Management

What Five9 GenAI Studio Means for Customer Service Leaders

AI and Automation

This blog looks at some of the key employee engagement challenges customer service leaders face and how GenAI Studio can help.

Steve Blood Vice President, Marketing

Five9 Certifies ServiceNow Washington DC Release Integration

Five9 Success

Providing exceptional customer service is no longer a luxury but a standard for organizations to be successful. Companies are grasping for solutions that solve their business needs not only today, but also well into the future. The partnership between Five9 and ServiceNow — two industry-leading platforms integrated — elevates customer service operations.

Julian Tiongson Manager, Product Marketing

Julian Tiongson specializes in product marketing with emphasis on product messaging, positioning, and go-to market initiatives. He is a well-rounded marketer starting his early career from wide range of social media marketing, email marketing, content marketing, and has since transitioned into product marketing in the later stages. This has brought a unique position to his product marketing style with deeper understanding of the full customer life cycle.

Five9’s 10-year IPO Anniversary: A Journey of Growth and Innovation

Five9

Today marks a major milestone as we celebrate Five9’s 10-year anniversary as a publicly-traded company.

Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

Next-Gen AI Summaries: Customization with Five9 GenAI Studio

AI and Automation

GenAI Studio allows you to easily optimize the output of your call summaries based on your business needs. Craft and assess free-form prompts effortlessly and seamlessly integrate them into AI summaries for enhanced customization.

Five9

Why I Joined Five9

Five9

I’ve spent 30 years working with customers, tech providers, and clients in the customer service space. Here are five compelling reasons why I joined Five9.

Steve Blood Vice President, Marketing

Introducing Five9 GenAI Studio: Unleashing the True Power of GenAI for CX

AI and Automation

GenAI is a centralized hub for creating, managing, testing, and monitoring LLM prompts and GenAI applications. It is designed to unlock the full potential of Generative AI accessible to anyone who can type. This groundbreaking platform is the key to delivering exceptional customer interactions that are personalized, efficient, and impactful. Let’s see how.

Santosh Kulkarni Senior Product Management Director