Contact Center Resources: Get to Know the Five9 Cloud

As interactions become more complex, use Five9 Agent Assist to empower your agents with real-time intelligence and automation, helping them become more effective and easily achieve the best outcomes.

Learn how Five9 Agent Assist can help your agents succeed and stay engaged.

Historically, contact center attrition rates have always been higher than other professions due to the repetitive and monotonous nature of the work (around 30-45%.) The great resignation has caused these rates to increase even more over the past few years. So how do we solve for this? 

7 out of 10 consumers expect companies to know their history regardless of the method of communication. However, 8 out of 10 will stop doing business with a brand after just one bad customer experience. It has never been more crucial to keep up with customer expectations, create personalized experiences and make sure your customers feel known and valued. 

Everyone at some point has felt the pressure of work-related stress. Any job can have stressful elements, even if you love what you do. 

Join us for this exclusive webinar with Five9 Brand Ambassador and professional golfer, Max Homa and President of Five9, Dan Burkland, as they sit down for a chat about how to deal with stress and pressure on the golf course and in the workplace.

Customers expect to be able to communicate with your brand on any channel they choose. According to the Five9 Customer Service Index, while voice is the channel of choice for many, customer communication preferences are shifting to digital channels faster than ever, with a 26% increase YoY.  According to IDG, 44% of companies that have already moved to a digital-first approach have a leg-up on their competition. 

Here at Five9, we take customer experience seriously.  We know that by providing exceptional experiences to our customers, they can provide exceptional experiences to theirs.

Aragon Research releases its third Aragon Research Globe^TM for intelligent contact centers (ICCs). The ICC market is in the midst of consolidation as the demand for contact centers has grown during the pandemic. As digital labor continues to grow, the 15 major vendors in this report are offering different levels of virtual agent capabilities.

Aragon’s first Aragon Research Globe^TM for Conversational AI examines 22 major providers in a market category that is growing at a very fast rate. The increasing maturity and innovation in artificial intelligence (AI) software and the evolution of GPU and neural processing hardware is powering the growth of conversational AI solutions.

It’s challenging to connect with your team when many are working remotely. Increase agent engagement by creating an environment of healthy competition, transparency, and high performance with Five9 Gamification.

Cater to your customers with features like visual IVR, estimated wait times, callback options, and surveys. View an in-depth demo video of the integration.

Got two minutes? This video shows how an AI-enabled Five9 digital workforce capably handles customer calls via phone, chat, or SMS, while also assisting and guiding agents. See what we mean when we say, “Reimagine customer experience and realize results.”

With premises-based options having reached full maturity, are you ready to make the move to a cloud contact center to improve your operations and provide exceptional customer experiences?