Pilot Freight Services Cut Call Abandonment to 2%
Pilot Freight Services knew they needed to auotmate its contact center and added IVA to provide a smooth path to resolve routine requests. Read on to learn more about Pilot Freight’s success with Five9.
Read the case study to learn how Five9 enabled Pilot Freight Services with:
- Lowered call abandonment rate to ~2%
- Fully resolved 45% of calls with IVA
- Achieved 44% cost savings in the contact center
