Customer Success: From You Flowers Personalizes Service

From You Flowers prioritizes personalization to ensure each customer has the experience that's right for them. With a same-day delivery promise, From You Flowers needs to offer quick customer support on any channel — chat, email, or phone.

In this case study video, From You Flowers discusses:

• Challenges they faced before switching to Five9
• Results they have achieved via digital channels
• The crucial role of the Technical Account Manager