Atento Sets New Standard with Bitcoin

One of the world’s top five largest business process outsourcing companies, Atento employs 150,000 agents globally, delivering services — including customer care — to major businesses. When clients need to outsource contact centers, Atento provides dedicated support teams. Atento leveraged Five9 to move to the cloud, enabling them to serve their clients better.

• Eliminated downtime issues experienced with previous on-prem system

• Simplified onboarding with more intuitive, streamlined platform

• Improved employee experience has lead to higher retention rates