Ask the Experts: How to Implement Practical AI in Your Contact Center

Artificial Intelligence (AI) has become a common buzzword often thrown around to make things sound a lot more impressive or complicated than they actually are. This can make it confusing and overwhelming to find reliable information on the subject, and to know where and how to start implementing AI in your contact center, that’s where we come in.   

Usage of intelligent virtual agents grew 180% in 2021, and 43% of providers plan to invest in this technology over the next year, according to a recent study by Frost & Sullivan. What does this mean for you? That it's time you learn more about AI.  

Join Erin Wilson, Director, Technical Marketing at Five9, and Donna Fluss, President of DMG Consulting LLC, to discover the practical ways you can implement AI in your contact center and how to get started.