Five9 Blog

Gain new perspectives on AI, Five9, CX, and cloud technology here on our blog. With new contact center and call center blogs, we continually offer industry guides and tools for customer experience to provide new insights to your customer service team.

Five9 Delivering on its CX Promise Globally with Salesforce

Five9

Five9 is going on the road with Salesforce for their World Tour shows. See us in your closest city!

Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

Five9 Knows Healthcare: Improving Patient Care in Times of Calm and Crisis

Learn more about what Five9 can do for healthcare organizations. Get the link for the whitepaper, "Healthcare Anywhere: Deliver Next Generation Healthcare Experiences" to learn how to create connected experiences with patients and members by integrating your cloud contact center with your CRM, UC, and other key systems, and read more in this blog!

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Meet Mike Donnelly, Five9 RVP of Systems Integrators

Five9

Meet Mike Donnelly, Five9 RVP of Systems Integrators and learn some fun facts about him.

Steve Plunkett VP, Global Systems Integrators

Women’s History Month: Your Voice Matters

Five9

Even though Women's History Month and International Women’s Day ended in March, Five9 encourages you to continue the celebration, education, and allyship. Learn more about how Five9 celebrated this month with our employees.

Alondra Mendoza Social Marketing Coordinator

Why You Shouldn’t Miss Five9 CX Summit EMEA 2023

Events

After two years of exclusively virtual events, the time has finally come. On the 9-11th of May, our Five9 CX Summit EMEA will take place for the first time in-person in at the Hilton Porto Gaia in Portugal - and to be honest, we can't wait!

Sabine Winterkamp Vice President of International Marketing

Break Down Data Silos and Drive Fluid Customer Experiences with Five9 Workflow Automation

AI and Automation

Workflow Automation enables companies to seamlessly connect disparate systems, aggregate information, and trigger cross-platform workflows, making CX more fluid.

Sarika Prasad Senior Product Marketing Manager

Unlock the Next Level of Agent Productivity with Generative AI Summary on Five9 Agent Assist

AI and Automation

It's hard to keep up with all the buzz around Generative AI and how it's set to transform the business landscape. It's been a hot topic of discussion in 2023, and many of us are curious about this technology's practical applications and viability in the contact center.