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Five9 Blog

Gain new perspectives on AI, Five9, CX, and cloud technology here on our blog. With new contact center and call center blogs, we continually offer industry guides and tools for customer experience to provide new insights to your customer service team.

Enterprise-connect

5 Reasons You Can’t Miss Enterprise Connect 2023

Where can you go to exchange knowledge, network with experts and peers, explore new tech and strategies for the contact center and CX, and bask in the warm glow of the sun? Enterprise Connect 2023—happening in Orlando, Florida March 27 - 30!
Five9
Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

Black History Month

Black History Month: A Continuous Celebration

As Black History Month comes to an end, Five9 encourages you to continue the celebration, recognition, and education. Read to learn more about our celebration and our employees’ stories.
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Alondra Mendoza Social Marketing Coordinator
AI language learning

The Third Era of AI is Upon Us

The evolution of AI and where it is going.
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Jonathan Rosenberg Chief Technology Officer

Jonathan Rosenberg is the Chief Technology Officer and head of AI at Five9. Jonathan has dedicated his career to transforming the telecommunications industry and joins Five9 from Cisco where he was CTO for the Collaboration Technology Group (CTG). Jonathan is also well known for his authorship of the SIP protocol, which is the foundation for modern IP-based telecommunications. Prior to Cisco, Rosenberg was the Chief Technology Strategist at Skype, where he guided the company’s technology strategy.

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 Five9 Customers Win Enterprise Connect IT Hero and Spotlight Awards

Two of our customers will be recognized for their expertise and leadership at Enterprise Connect, taking place March 27-30. Read on to learn more about their stories.
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Allison Wilson Director of Media and Analyst Relations

Leading media and analyst relations to drive awareness, perception and preference for the Five9 brand. 

Contact Center three people

2023’s Top 4 AI Use Cases in Healthcare Communications

Details on the top four examples of using AI to improve patient experience.
Roni Jamesmeyer
Roni Jamesmeyer Senior Product Marketing Manager

Senior Product Marketing Manager

CCaaS: Efficient, Effective, Engaging

When it comes to your business’s short term and long-term planning, a CCaaS can not only save you money up front, but it can give you the scalability, flexibility and reliability to elevate your efficiency, and effectiveness while elevating your engagement with your clients or prospects.
Five9
Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

Conversational AI blog

Delivering on the Promise of Conversational AI  

Clever implementation practices can help bridge the gap between the promise of and delivery of conversational AI in the contact center.
Convo AI blog
Justin Guerra Enterprise Solution Consultant

Call 1-800-553-8159 to learn more about Five9

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