Five9 Blog

Gain new perspectives on AI, Five9, CX, and cloud technology here on our blog. With new contact center and call center blogs, we continually offer industry guides and tools for customer experience to provide new insights to your customer service team.

Top 5 Reasons You Should Attend CX Summit Canada

Events

We are excited to announce our first-ever, CX Summit Canada event! Join us for a fun-filled day to learn how to apply the power of data and the cloud to reimagine CX and achieve results in a rapidly changing market.

Morgan Taylor Marketing Events

First-Gen Series: New Roads

Five9

Life is not a straight line of success. Failure happens: Evaluate and learn from it, pick yourself up and move forward.

Tibor Vari Account Executive

4 CX Trends to Watch out for in 2022

It's critical for your business to understand the latest trends in the current customer experience landscape to kickstart the new year and exceed your contact center goals in 2022.

Thomas John VP Channels EMEA

Thomas John is Vice President of Channels for Five9 with a proven 23 year track record in Telephony and IT, especially focused on Enterprise Cloud Contact centre, Web & Mobile Unified Communications, Agent and Customer Experience as well as Journey Analytics to measure their effectiveness. Focused on the EMEA geography, Thomas has developed the Five9 partner ecosystem into a balanced, powerful and successful route to market.

Moments of Gratitude from the 2021 Channel Partner Expo

Events

Thankfulness is a two-way street, and it is fulfilling to know that our partners are grateful for us as much as we are for them. Nowhere was that more apparent than at the 2021 Channel Partners Conference and Expo (CP Expo) earlier his month in Vegas.

Stacey Cole Sr. Director, Global Partner Marketing

Introducing the Reimagined Five9 CX Marketplace

Five9

Our new marketplace is a user-friendly hub, where current and future Five9 customers can learn about the breadth of partnerships we have built with the market’s leading technology providers.

Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

Five9 Expands Global Network Connections with the Equinix Fabric Partnership

Five9
Cloud

Five9 is excited to announce our latest addition to the list of supported IPConnect options – our partnership with the Equinix Fabric.

Five9

3 Critical Metrics Most Contact Centers Aren’t Measuring

Here, we’ll look at three metrics that less than a third of contact centers are measuring. To better understand the story behind the numbers, we reached out to Robin Gariess, CEO and Principal Analyst at Metrigy, for her key takeaways.

Allison Wilson Director of Media and Analyst Relations

Leading media and analyst relations to drive awareness, perception and preference for the Five9 brand.