4 CX Trends to Watch out for in 2022
November 24, 2021
I'm excited to announce that I will be hosting Five9’s end of year fireside chat on December 2 at 11 a.m. CET with some of our key technology partners in the EMEA contact centre space.
In our lively discussion, you will have the opportunity to join Huw Jones, Director of Solutions Consulting at Verint; Levente Nagy, Product Marketing Manager at Micrsoft; and our very own Brian Atkinson, VP and General Manager of Five9, as we reveal 4 contact centre trends for the year ahead. We’ll help you prepare your CX strategy for success in 2022 and drive positive business outcomes in the EMEA customer service landscape.
According to our 2021 global consumer survey, 38% of UK consumers indicated that their customer experiences were slightly or much worse in the past 12 months, while only 16 percent of those in the UK felt their experiences improved. In Germany and Italy, 22% believe that their customer experiences were slightly worse in the past 12 months, while more than half believe nothing has improved.
Therefore, it is crucial for your business to understand the latest trends in the current customer experience landscape to kickstart the new year and exceed your contact center goals in 2022.
Here is what to expect during our fireside chat:
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CX lessons learned in 2021 and strategies to drive positive business outcomes in 2022
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Why integrating UCaaS and CCaaS is key for future customer communications
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How organizations are leveraging intelligent virtual agents to improve customer interactions
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Trends in workforce optimization that can reengage and motivate remote or hybrid workforces
Register now for 4 CX Trends For 2022. If you can’t make it, register anyways and we will send you the on-demand recording when it’s ready! We hope to see you virtually on December 2 at 11 a.m. CET!
