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Five9 Blog

Gain new perspectives on AI, Five9, CX, and cloud technology here on our blog. With new contact center and call center blogs, we continually offer industry guides and tools for customer experience to provide new insights to your customer service team.

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New Year Celebration: Welcoming 2025 with Joy and Appreciation!

Five9 celebrates the Channel Marketing Association 2024 Award Winners. These prestigious honors celebrate remarkable contributions and leadership that elevate the entire channel marketing community.
Stacey Cole
Stacey Cole Sr. Director, Global Partner Marketing
WFA Blog

How to Improve Customer Service Skills

Customer service skills are the heart and soul of a contact center. When done well, these skills can transform everyday interactions into joyful experiences that make customers feel valued, heard, and satisfied. The quality of service doesn’t just depend on solving a problem quickly – it’s about how an agent makes a customer feel during and after the interaction. For contact center agents looking to step up their customer service game, honing these skills is essential.

Janna Pugh
Janna Pugh SEO Specialist

Janna Pugh is the SEO Specialist for Five9.

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Top 5 Finalists for Five9 New Era of CX Awards: AI-Elevated CX Trailblazer

Five9’s New Era of CX Awards honors the most innovative companies redefining CX and AI in business. After receiving an impressive volume of entries, we’re excited to announce our top five finalists. 

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Jenn MacIver Edwards VP of CX
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Forget 2025 — Here Are My Top Predictions for CX in 2030

December is a time of relaxation, holidays, and family. It is a time of snow (for some) and some good food and drink. And of course — it is time for predictions! December is when pundits, analysts, influencers, executives and marketeers all come out with their views on what the future holds in 2025.  

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Jonathan Rosenberg Chief Technology Officer

Jonathan Rosenberg is the Chief Technology Officer and head of AI at Five9. Jonathan has dedicated his career to transforming the telecommunications industry and joins Five9 from Cisco where he was CTO for the Collaboration Technology Group (CTG). Jonathan is also well known for his authorship of the SIP protocol, which is the foundation for modern IP-based telecommunications. Prior to Cisco, Rosenberg was the Chief Technology Strategist at Skype, where he guided the company’s technology strategy.

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Essential Customer Service Skills Every Contact Center Agent Should Master

Working in a contact center is uniquely challenging. From resolving billing issues to calming down frustrated customers, the job requires more than just a friendly voice on the other end of the line. Your success in this field depends on one thing: excellent customer service skills. But what are customer service skills, exactly? And how can you improve yours to stand out?

Janna Pugh
Janna Pugh SEO Specialist

Janna Pugh is the SEO Specialist for Five9.

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Why Five9’s Newest Teams Integration Feature Puts the Customer First

Five9 launches updated UC integration with Microsoft Teams – debuting bi-directional presence visibility for a truly modernized CX.
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Chris Gower Partner Sales Manager, Microsoft
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How to Improve Your Customer Retention Rate

In this article, we’ll dive into what customer retention rate is, how to measure it, and five proven ways to improve your customer retention rate. Learn all this and more here at Five9.
Janna Pugh
Janna Pugh SEO Specialist

Janna Pugh is the SEO Specialist for Five9.

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