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Five9 Blogs

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6 Steps to Transforming Customer Experience in Financial Services

In the world of financial services, delivering exceptional customer experience is crucial. Learn more about the 6 ways to transform CX here at Five9.
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Best Practices for Outsourcing Contact Centers without Compromising CX

Discover critical strategies to outsource contact centers effectively, ensuring high-quality customer experiences without sacrificing service standards.
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A Night of Triumph: Five9 Shines at AVANT Special Forces Summit 2024

At the AVANT Special Forces Summit, Five9 took home three awards, including top CCaaS vendor with the highest NPS score. Breakout sessions on CX and AI and notable panel appearances stood out.
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Four Safe Applications Of Generative AI In The Contact Center

The following post was originally published by Forbes Technology Council, authored by Jonathan Rosenberg. Pioneer in the telecommunications industry with over 25 years of experience, Jonathan Rosenberg is currently the CTO and Head of AI at Five9.
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Deliver Contextual, Knowledge-Based Answers Across Your CX with GenAI

Say hello to Five9 AI Knowledge, our latest innovation to help businesses deliver seamless, knowledge-driven customer experience. Get ready to unlock smarter support, faster answers, and elevated engagement – read on. 
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Five9 Named a BYOC Launch Partner at Dreamforce 2024

We’re thrilled to announce that Five9 has been selected as a premier launch partner for Salesforce’s Bring Your Own Channel (BYOC), an exciting new initiative with our Service Cloud Voice integration. This partnership marks another leap forward in empowering our joint customers with Five9 Messaging, offering greater choice and flexibility in communicating with customers. It also reaffirms our ongoing commitment to working with Salesforce to deliver world-class CX solutions, designed to elevate your contact center to new heights. Let’s take a look at how this next-level integration can benefit you.
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How to Go from Digital “Eh” to Digital “Wow”

Digital channels aren't just nice – they're a necessity in today's customer service landscape. Read on to discover why digital engagement is essential to customer service today and uncover best practices to guide your digital strategy.
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AI Is Not Your Next Competitive Advantage – The New CX Is

Explore how AI-driven CX is set to transform customer loyalty and retention, becoming the latest and greatest competitive edge in business.
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Five9 Named a Finalist for the 2024 A.I. Awards

At Five9, we believe that AI is not just a tool but a transformative force that drives the future of customer experience. Our commitment to innovation is unwavering as we empower businesses to deliver AI-elevated, personalized experiences that set new standards for excellence. This dedication to advancing AI and CX is why we are thrilled to be recognized by the 2024 A.I.

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Road to Dreamforce Part 3: AI Use Cases with Five9 and Salesforce Service Cloud Voice BYOT

In my previous blog, Unlocking the Future of Contact Centers: The Power of Five9 and Salesforce Integration, I talked about updates to our Service Cloud Voice offering enabling Einstein AI. If you didn’t get a chance to read that, take a look before diving into this article. 

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