These days, artificial intelligence doesn’t always have to feel artificial. In fact, many organizations are using AI to create a more human customer experience. If you have ever wondered how this technology can improve service and operations in your contact center, then you won’t want to miss the AI track at this year’s Five9 CX Summit.
Your contact center is your new front door. But have you put out a proper welcome mat? What technology is needed to ensure a seamless workstream between your front door, welcome mat and the world? Two words: the Cloud. Five9 embraces the future, and we are helping businesses reimagine how they will keep pace.
On behalf of Five9, I’m thrilled to invite you to join our Virtual LATAM Five9 Summit this December. As AVP of Business, US East, EMEA, LATAM, and Canada, I will be hosting this informative program on utilizing the cloud to best support your company.
Bringing empathy to your contact center entails transforming your customer service through everything from the latest technology to finding creative ways to empower your agents. Five9 CX Summit has four different tracks to choose from that cover how to bring a human experience to different areas of your contact center. Here are the tracks offered at this year’s event:
As consumers expectations are constantly changing, how do companies prepare to meet their customers’ ever evolving needs? What are the latest trends in customer experience and how can companies use this information to enhance their contact center?
With the Digital Revolution continuing in the financial sector, customer expectations are now higher than ever. With so many options available at their fingertips, maintaining flexibility and keeping a competitive advantage has become top priority for companies.
Five9 is heading to Call & Contact Centre Expo, one of Europe’s leading call and contact centre events that showcases the latest and most effective technologies and strategies to industry professionals who are looking to excel in the customer engagement world.
This year Five9 is pulling out all the stops for Enterprise Connect! If you want to be a part of the excitement, join us at one of our many #EC19 events.
