CX Summit Spotlight: Reimagining Call Centers in the Cloud

Your contact center is your new front door. But have you put out a proper welcome mat? What technology is needed to ensure a seamless workstream between your front door, welcome mat and the world? Two words: the Cloud. Five9 embraces the future, and we are helping businesses reimagine how they will keep pace.  

At the 2021 Five9 CX Summit, you’ll hear from our customers about how they are integrating their CRM with their call center to make sure they are providing the optimal CX. Our customers come from all walks of business, but they have the same goal: successful customer interactions. The stories and examples they’ll share at CX Summit will help inspire and hopefully spark some innovation within your contact center. 

This informative conversation will be led by Jay Gorsegner, Five9 Solutions Consulting Manager, and will be valuable for anyone who uses Salesforce, Zendesk, ServiceNow, or any other CRM. Technology within this space is ever-changing as CRM providers add and improve features. How can you ensure you’re keeping up? Jay and our customers will answer that question and many others around the theme of this year’s CX Summit: “Where Reimagined meets Realized.” 

The cloud has played a crucial part in keeping business moving over the last 18 months. With more and more people working remotely and scattered throughout the country, how do you get everyone the same information and the ability to collaborate at the same time? Cloud adoption and the ability to scale up when needed ensures your customer experience is continually improving.  

We hope you’ll join us for this insight-packed program that is designed to help you futureproof your contact center and customer experience. As an added incentive, Five9 will donate $5 for every registration to the Make-A-Wish Foundation. So, gather up your colleagues, mark your calendars and get ready to reimagine CX and realize results! Register here.