Is agent morale a top challenge for your team? Providing extraordinary customer experience can be tasking to the most experienced agent. Pizza parties, contests, and ping pong tables are fun, but they’re not enough to move the needle.
Customers want to communicate with you anytime, anywhere, and over the channel of their preferred choice. They expect you to know them – their services, their needs, and their preferences. Meeting these heightened expectations requires an Intelligent Contact Center that allows you to deliver personalized experiences that build your brand and transform customer experience into customer love.
As leading companies have raised the bar on customer service in recent years, providing exceptional experiences across every aspect of the customer journey has become paramount to keep customers happy and coming back. But what does it really mean to deliver an exceptional customer experience (CX)?
Ease of deploying a remote workforce and security of information are key considerations for many companies. These considerations apply equally to knowledge workers as well as contact center agents and supervisors.
What if Arthur Morgan was a call center agent and how could Five9 help improve his moral meter? Could Arthur ever recover and become an upstanding citizen like Jim Milton in the epilogue? Let’s take a sample call to show how and where Five9 could help improve Arthur’s moral meter.
To draw a parallel between food and technology, the journey toward an effective AI strategy requires a lot of the same elements as a mind-blowing dish.
Prior to the global pandemic, working from home was often viewed as a luxury or a work perk. It has allowed employees to avoid sitting for hours in traffic and has enhanced work-life-flexibility. From the business perspective, companies also benefited from this “work perk” by having access to a larger talent pool and reducing real-estate costs. Thanks to cloud technology, the work environment is no longer confined to a single location.
