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[PODCAST] A Conversation with the Communications Protagonist w/ Dave Michels

In some ways, COVID has proved to be a giant social experiment and we're finding out that we can do better than we thought. What's going to happen next with contact centers?
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[PODCAST] AI + Cloud Migration w/ Thomas John

What do you see when you think about AI at work? Do you imagine rows of iRobots taking customer calls? Do you see deep cuts in the human workforce?
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[PODCAST] Stabilize. Enhance. Transform. w/ Martin Cross

Is AI a buzzword? To a large extent, it is. But the trick lies in finding practical ways to implement AI and machine learning. Here are a few:
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[PODCAST] The Future of the Contact Center is at CX Summit '19

The contact center is set to change more in the next 5 years than in the past 25. Are you prepared for that?
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[PODCAST] Unleash Your Contact Center Data and Unleash Extraordinary Customer Experience

Contact centers are a wealth of data. But unfortunately, they're not always utilized that way. And more importantly, those insights are rarely used to deliver a great customer experience.
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[PODCAST] Why Contact Centers are Choosing Cloud Technology for Scalability, Stability, and Unparalleled Customer Experience

Consider a retailer, like Nordstrom. They'll let you return an item, no questions asked. That level of customer experience is pretty unique.
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The 1800 Pack Rat Customer Experience

In the fast pace world of technology, it is often nice to be able to take a moment and check in with our customers to see the immediate impact of moving to the cloud and how Five9 supported them throughout the process.

Call 1-800-553-8159 to learn more about Five9