Skip to main content

Five9

Image
Placeholder image

[PODCAST] Send in the Cloud: Work Better Remotely w/ Scott Kolman

Agility in the workplace is needed now more than ever. In a time of so many employees working from home, the benefits of the cloud are undeniable.
Image
Placeholder image

[PODCAST] How AI Will Provide the Ultimate Contact Center Experience

When you think “contact center,” you probably think of static scripts. And being put on hold. But all that is about to change.
Image
Placeholder image

[PODCAST] Optimize Your Home Office Tech + Productivity w/ Declan Doyle & Peter Jacobsen

In all of the uncertainty of 2008, one company found their solution to cutting costs. A remote workforce. Poly has been perfecting this new normal for over a decade now.
Image
Placeholder image

[PODCAST] Keeping Up With the Customer Experience During COVID-19 w/ Dan Burkland

How do you transition more than 100,000 contact center agents to a work from home setup? And, do it without sacrificing the customer experience?
Image
Placeholder image

[PODCAST] 3 Ways Technology Empowers Contact Centers w/ Michael Ramsey

“Okay, but our contact center is getting the job done as we are. Why should we consider migrating it to the cloud?” It’s a fair question.
Image
Placeholder image

[PODCAST] Master Agents in the Time of COVID-19 w/ Kevin Thomsen and Jake Butterbaugh

Back in December, Zoom had 10 million active users. In March, when they launched their Master Agent program? They had 300 million. In 3 months, they ended up with 30 times as many users as they had before Christmas.
Image
Placeholder image

[PODCAST] Customer Service in the Age of Social Media w/ Frank Wassenbergh & Kevin Sheehan, CloudLinx

Once upon a time, the customer contact center was simple. It was about three things:

Call 1-800-553-8159 to learn more about Five9