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[PODCAST] Send in the Cloud: Work Better Remotely w/ Scott Kolman

Agility in the workplace is needed now more than ever. In a time of so many employees working from home, the benefits of the cloud are undeniable.
Five9
Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

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[PODCAST] How AI Will Provide the Ultimate Contact Center Experience

When you think “contact center,” you probably think of static scripts. And being put on hold. But all that is about to change.
Five9
Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

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[PODCAST] Optimize Your Home Office Tech + Productivity w/ Declan Doyle & Peter Jacobsen

In all of the uncertainty of 2008, one company found their solution to cutting costs. A remote workforce. Poly has been perfecting this new normal for over a decade now.
Five9
Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

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[PODCAST] Keeping Up With the Customer Experience During COVID-19 w/ Dan Burkland

How do you transition more than 100,000 contact center agents to a work from home setup? And, do it without sacrificing the customer experience?
Five9
Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

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[PODCAST] 3 Ways Technology Empowers Contact Centers w/ Michael Ramsey

“Okay, but our contact center is getting the job done as we are. Why should we consider migrating it to the cloud?” It’s a fair question.
Five9
Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

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[PODCAST] Master Agents in the Time of COVID-19 w/ Kevin Thomsen and Jake Butterbaugh

Back in December, Zoom had 10 million active users. In March, when they launched their Master Agent program? They had 300 million. In 3 months, they ended up with 30 times as many users as they had before Christmas.
Five9
Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

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[PODCAST] Customer Service in the Age of Social Media w/ Frank Wassenbergh & Kevin Sheehan, CloudLinx

Once upon a time, the customer contact center was simple. It was about three things:
Five9
Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

Call 1-800-553-8159 to learn more about Five9

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