Immer mehr Verbraucher erledigen Ihre Einkäufe – soweit möglich – online und es ist offensichtlich, dass sie lieber digitale Kanäle für die Interaktion mit Unternehmen nutzen. Hierzu gehören beispielsweise Web-Chats über die Website eines Einzelhändlers oder auch Self-Service Anwendungen.
Coming into my new role at Five9 back in 2019, I had a vision for the organisation. Part of that vision revolved around the people and culture and, ultimately, being certified as a Great Place to Work in the UK. Today, I am proud to announce we have received this certification.
Teladoc was faced with a specific challenge: Implement a new contact center solution in only 45 days, while entering the busy season in the healthcare industry.
It was imperative for TEMPOE to find a new contact center solution, not only for its outbound dialing challenge, but also to address the agent productivity, call handling and IVR complications they faced. Thanks to Five9, they were able to accomplish their original objectives and more.
Check out more of Rowan Trollope's thoughts on the intersection of AI and humans in contact centers by listening to the latest episode of That’s Genius!
