Now that agents are working remotely, it can be more challenging to know if they’re getting the coaching they need to be successful. Let’s look at how Five9 has integrated WFO into these core applications to reduce agent stress and streamline operations.
Our new marketplace is a user-friendly hub, where current and future Five9 customers can learn about the breadth of partnerships we have built with the market’s leading technology providers.
In the last few years, we have witnessed the world change drastically in ways that organizations could never have anticipated. In conjunction with environmental and social changes, we have also seen shifts and major advancements in innovations such as artificial intelligence (AI) and automation. Because of this, leaders of customer experience (CX) must now face a big decision by asking, “Is now the time to reimagine the art of the possible for my CX strategy?” The answer is unequivocally yes.
Recently, Jonathan sat down with John Furrier, Co-CEO at theCUBE, to discuss his move to Five9, the cloud, and the future of the contact center. Below Jonathan shares what AI means for the contact center:
