Contact Center Resources: Get to Know the Five9 Cloud

The customer experience is always iterative and had to improve with each new version. The Five9 Intelligent CX Platform makes for smarter use of contact center resources, from the software to the people it serves. 

Join us for an introduction to the hottest tech in the last decade: large language models (L

Generative AI tools such as GPT-3 offer immense opportunities to transform the contact cente

Serefin is a Canadian healthcare company that provides simplified access to better care.

Choosing a new contact center platform isn’t just about choosing technology. Find out how harnessing the power of people, platform, and partners can help you deliver a great experience to your customers and employees.

Blueprint for the Contact Center of the Future uses a metaphor of building your dream home as an approach to selecting a cloud contact center. To start your journey, check out a sample chapter.

The Five9 IVA Studio design environment provides features to boost collaboration and productivity for IVA design teams. Get more visibility into previous edits and users editing the same task.

As we near the end of 2022, it is even more evident that change is truly the only constant.  From changes in leadership to changes in buying patterns and consumer expectations 2022 has seen it all.  

Watch our fourth annual fireside chat with incoming Five9 CEO Mike Burkland and industry analyst Sheila McGee-Smith as they look ahead and reveal the five major contact center predictions that will allow you to make your customer experience work for real life in 2023 and beyond.  

In this webinar, Mike and Sheila discuss:  

Accelerated by the pandemic and the overarching desire for more work flexibility, more people than ever have left traditional 9-5 roles in favor of striking out on their own. In fact, 1099 employees or independent contractors now make up nearly 40% of the workforce. 

This fact is no surprise to Five9 customer, NexRep and their CEO Teddy Liaw, who has been pioneering this trend since 2009 when they were founded on the mission to positively transform the lives of people working within the contact center industry. 

When it comes to scaling customer experience, no one does it better than the sports industry. The DP World Tour has more than 45 stops in 25 different countries and engages more than 6 million viewers with onsite events, live feeds, social activations, as well as post-event content and engagement. 

Join us as we sit down with the CTO of the PGA European Tour Group, Michael Cole, and learn valuable lessons and best practices about customer experience from one of the most elite sports organizations in the world. 

Join this webinar to learn: