Professional Services Company Visualizes Performance in Real Time
A global professional services organization with 100+ contact centers serving multiple industries and countries, took a leap toward modernizing its operations. Since implementing Five9 Workflow Automation, the organization:
- Increased productivity and lowered operating costs by eliminating manual monitoring and processes
- Gained enhanced visibility and transparency into contact center operations with dashboards
- Now leverages easy-to-use widgets to create dashboards
- Benefits from real-time agent reskilling and agent notifications via email
