5 Ways BPOs Can Revolutionize Their Contact Center

BPO organizations often face workforce challenges that can damage their customer experiences. Issues such as decreasing productivity and agent attrition are signs that organizations must transform their contact center to withstand these challenges. See how these BPO companies used Five9 to boost their business.

• Atento had 620 full-time employees simultaneously providing voice services using Five9 Global Voice.
• NexRep realized a 90% retention rate for agents who worked with the company for more than one month.
• OnBrand24 saw a 30% decrease in call abandonment.