The Blueprint Ep 2: Prepping Your Contact Center for Third-Party Applications

Before breaking ground on your contact center dream home, you must first address the infrastructure for your utilities. These utilities include all other business applications and telephony upon which your contact center directly and indirectly depends.  

In this webinar, get a blueprint for preparing your contact center for third-party applications and learn:  

• Questions you should ask yourself before migrating
• The importance of third-party applications  
• How to prepare your corporate storage and data lakes  
• How to make sure you’re ready to implement AI