Canadian Healthcare Company Streamlines Customer Service with Five9

Serefin is a Canadian healthcare company that provides simplified access to better care. Before implementing Five9, Serefin Health struggled with a large call volume and overwhelmed staff. 

With the help of trusted partner, Unity Connected Solutions, Serefin found a new cloud contact center provider and implemented Five9 to provide better and faster customer experiences.  

Watch this webinar to learn how Serefin:  

• Implemented Five9 to streamline call routing  
• Uses Five9 provide 24/7 care to their members and patients
• Balanced the power of people and platform to improve customer experiences