Five9 Blog

Gain new perspectives on AI, Five9, CX, and cloud technology here on our blog. With new contact center and call center blogs, we continually offer industry guides and tools for customer experience to provide new insights to your customer service team.

Customer Journeys Have a Starting Point, But Not an Ending Point

Customer/Digital Engagement

Netflix users, don’t you love when you sign on to your account and see a list of suggested shows to watch? For me, the shows are always right in line with what I enjoy watching.

Never Leave a Partner Stranded [Podcast]

Five9

I recently joined Jen Spencer, VP of Sales and Marketing at Allbound, to discuss creating the optimal team to compete and win with the partner, prioritizing your partner needs, and more on this episode of The Allbound Podcast.

3 Businesses That Said Goodbye to Their Legacy Solutions

Cloud

It’s the first day of spring and that means it’s time to do spring cleaning. One of the things you probably want to look at first is your contact center. Of the 15.8 million contact center agents around the world, 90% of these agents are operating on legacy, premise-based solutions.

Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

6 Reasons To Not Neglect Your Customer Service

Customer/Digital Engagement

Customer service has evolved a lot in a short time. One of the biggest groups of consumers today wouldn’t even think of dialing an 800 number to solve a problem.

Five9

How AI Could Get It Wrong for CX

AI and Automation

Artificial intelligence (AI) is the future of customer experience (CX). Having machines that predict what customers do can only help CX, right?

Colin Shaw

Colin Shaw is the founder and CEO of Beyond Philosophy, one of the world’s first organizations devoted to customer experience. Colin is an international author of six best-selling books and an engaging keynote speaker & also recognized as one of the original top 150 Business Influencers by LinkedIn. Beyond Philosophy provides consulting, specialized research & training from their headquarters in Tampa, Florida, USA.

Follow Colin Shaw on Twitter @ColinShaw_CX.

Yes, Good CX is Tied to Revenue Gains

Five9

"Of course we want to value customers, but is doing so definitely tied to revenue?" The answer is unequivocally yes.

Why Customer Analytics is the Key to a Better Customer Experience

Customer/Digital Engagement

Your customers have more power than ever. With smartphone in hand, consumers expect anytime, anywhere access to your business. Whether they're reaching out via a mobile app, your website, the phone or in person, your customers want a consistent, effortless experience every time.