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Five9 Blog

Gain new perspectives on AI, Five9, CX, and cloud technology here on our blog. With new contact center and call center blogs, we continually offer industry guides and tools for customer experience to provide new insights to your customer service team.

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How Booker Helps Moms Have a Better Mother's Day

For Booker Software, a provider of cloud-based management systems for service-based health, wellness and beauty businesses, like spas and salons, Mother's Day is a very busy holiday.
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Niki Hall Chief Marketing Officer
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Five9 Recognized by Forbes as a 2017 Most Trustworthy Company in America

We’re humbled and honored to be named one of Forbes’ Most Trustworthy Companies in America for 2017.
Five9
Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

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Happy Five9 Day – Thank You's, Trust, and The Top 100

Happy Five9 Day from the team at Five9! On May 9th the team at Five9 celebrates our outstanding company, culture, and history.
Five9
Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

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The Force is Strong at Five9

In honor of Star Wars Day (May the 4th be with you), I wanted to share the cultural impact I’ve experienced with Star Wars and Five9 employees
Five9
Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

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My Highlights from Oracle Modern CX 2017 - This Year Vs. Last Year

Customer Experience topics were discussed last week while I was at Oracle Modern CX Conference
Five9
Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

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When it Comes to AI in Customer Service, Humans Still Reign Supreme

Artificial Intelligence (AI) is making headlines as the hottest technology on the market for businesses. Many organizations are seeking
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Colin Shaw
Colin Shaw is the founder and CEO of Beyond Philosophy, one of the world’s first organizations devoted to customer experience. Colin is an international author of six best-selling books and an engaging keynote speaker & also recognized as one of the original top 150 Business Influencers by LinkedIn. Beyond Philosophy provides consulting, specialized research & training from their headquarters in Tampa, Florida, USA.
 
Follow Colin Shaw on Twitter @ColinShaw_CX.
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How Are You Going to Align Customer Experience With Your Business Strategy in 2017?

Customer experience has become the benchmark for business, have you thought about how you will align it with your business strategy?
Five9
Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

Call 1-800-553-8159 to learn more about Five9

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