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Five9 Blog

Gain new perspectives on AI, Five9, CX, and cloud technology here on our blog. With new contact center and call center blogs, we continually offer industry guides and tools for customer experience to provide new insights to your customer service team.

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Five9 Customer Advisory Board Meets to Share Insights, Collaborate, and Network

Our Customer Advisory Board brought together customers from nine industries to discuss trends, drivers and priorities shaping today’s contact centers.
Five9
Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

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[Video] Five9 Genius Introduced in Spring Release 2018

Five9 Genius is designed to bring practical AI to the contact center, and is a core layer within the platform enabling pervasive intelligence throughout Five9 applications.
Five9
Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

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The Future of CX is Bright - Zendesk Recap

Much like the city (Copenhagen) in which he founded the company ten years ago, the way that Zendesk is redefining customer service through their modern design and futuristic approach still holds true today through the innovative brands that they work with and whom we heard from at these events.
Five9
Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

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CX Summit West: Connect, Learn, Transform

On top of a jam-packed agenda which included keynotes from Five9’s President, EVP Products and Technology, EVP Cloud Operations, SVP Global Sales, and Oakland A’s Billy Beane, we added our Spring Release 2018 product launch to the general session.
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Niki Hall Chief Marketing Officer
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Red Nose Day Campaign – Five9 Customer NexRep Supporting Team Red

Ladies and gentlemen, boys and girls, gather round and whatever you do, do not forget those red noses you’ve picked up at your local Walgreens. This Thursday May 24th the Red Nose Day campaign returns to NBC this week for a primetime special!
Five9
Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

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Five9 Launches Five9 Genius Delivering Practical AI for the Contact Center

Five9 Genius delivers practical AI for the contact center to create easier, smarter and personalized customer experiences.
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Scott Kolman Senior Vice President, Corporate and Product Marketing

Scott Kolman is the Senior Vice President, Corporate and Product Marketing at Five9 with responsibility for the overall positioning and promotion of the Five9 product portfolio. Scott has an extensive background in technology marketing and is a recognized professional with expertise in the contact center, cloud and customer experience industry. Prior to joining Five9, Scott held marketing leadership positions at Genesys, Synchronoss Technologies, SpeechCycle, Amdocs, Lucent Technologies and Octel Communications.

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Mom as a Service - Happy Mother’s Day

As Mother’s Day approaches, I think how fortunate we are to be alive in a time when professional women have more flexibility to achieve work-life integration.
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Niki Hall Chief Marketing Officer

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