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Five9 Blog

Gain new perspectives on AI, Five9, CX, and cloud technology here on our blog. With new contact center and call center blogs, we continually offer industry guides and tools for customer experience to provide new insights to your customer service team.

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Penn Foster: Moving to Five9 and Oracle for A+ Personalized Customer Experiences

Penn Foster wanted to empower contact center leaders including managers, supervisors, and team leads to have more visibility and ownership of the student experience. With the help of Five9 and Oracle, they were able to accomplish this and more.
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Kendra Riley Vice President of Enterprise Account Management

Kendra Riley is the Vice President of Enterprise Account Management at Five9

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GDPR Through a Vendor Lens

As you can imagine, data security is key for us. Being GDPR compliance gives businesses a unique advantage. At Five9, we have our own team that is concentrating on security, compliance and other rules and regulations.
Sabine Winterkamp
Sabine Winterkamp Vice President of International Marketing
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The One Where Everyone Has a Great Customer Experience

Modern day Friends going through modern customer experiences, whether it’s email, phone, chat, social media, is a series I’d binge watch over and over again.
Five9
Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

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A Day in the Life: Meet Tyler

Meet Tyler! After the day brought him many surprises, the brands and companies he relies on to be there for him ensured his sick day was still a productive day.
Five9
Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

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A Day in the Life: Meet Sophia

Meet Sophia! Just as she relies on these companies in her daily routine, these enterprises rely on Five9 every day to provide superior customer experiences to consumers.
Five9
Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

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Challenges and Opportunities of the Ever Changing Customer Interactions

Customer interactions have drastically changed in the last couple of years. Today you see more interaction channels, more convenience, more devices - most can relate to always-on.
Sabine Winterkamp
Sabine Winterkamp Vice President of International Marketing
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[Webinar] 5 Stepping Stones to Practical AI in the Contact Center

I will join Sheila McGee Smith, renowned contact center industry analyst, for a lively discussion about how you can prepare your organization to take the next step toward implementing practical, business outcome-driven AI capabilities in your contact center.
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Scott Kolman Senior Vice President, Corporate and Product Marketing

Scott Kolman is the Senior Vice President, Corporate and Product Marketing at Five9 with responsibility for the overall positioning and promotion of the Five9 product portfolio. Scott has an extensive background in technology marketing and is a recognized professional with expertise in the contact center, cloud and customer experience industry. Prior to joining Five9, Scott held marketing leadership positions at Genesys, Synchronoss Technologies, SpeechCycle, Amdocs, Lucent Technologies and Octel Communications.

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